Join a team that enables responsible adoption of generative AI across a large, complex organization. You will help operate and continuously improve a secure employee-facing AI platform that supports business use cases at scale. This role offers high visibility across product, engineering, and risk and control partners. You will build durable operating processes, strengthen governance, and improve the end-to-end user experience.
As an Associate in AI Solutions and Business Enablement, you will support the day-to-day operations, governance, servicing, and business management of the firm’s generative AI application, LLM Suite. You will coordinate activities across release execution, intake and servicing, billing support, access and capacity management, and audit readiness. You will partner with product, engineering, and independent risk and control stakeholders to help ensure the platform operates reliably and responsibly. You will manage multiple workstreams, track open actions, and drive process improvements in a fast-moving technology environment.
This is an execution-oriented role for a highly organized candidate who can synthesize inputs, maintain rigorous follow-through, and communicate clearly with stakeholders at all levels. You will bring structure to complex operational needs and help scale consistent ways of working.
Job responsibilities
Coordinate release activities by tracking milestones, dependencies, approvals, communications, and open risks
Support monthly billing operations by preparing usage reporting, investigating variances, and coordinating stakeholder follow-ups
Prepare for governance and operating meetings by creating materials, tracking decisions, maintaining action logs, and publishing status updates
Support risk, control, compliance, legal, technology risk, and model risk inquiries by gathering evidence and coordinating responses
Triage operational intake requests, prioritize work with stakeholders, and identify recurring themes to reduce repeat issues
Maintain resiliency and operational readiness documentation, including runbooks, testing coordination, and follow-up tracking
Support access troubleshooting, entitlement reviews, and user issue resolution with internal platform partners
Assist with audit support and requests for information by coordinating fact-finding, documentation, and timely responses
Monitor and report on usage limits, spend controls, capacity needs, and subscription mapping to inform capacity planning
Maintain accurate application profile records for LLM Suite and related capabilities in internal systems
Required qualifications, capabilities, and skills
Bachelor’s degree
2+years of experience in business management, operations, project management, product operations, technology governance, or risk and controls
Experience coordinating deliverables across multiple stakeholders, including maintaining action tracking, status reporting, and execution against deadlines
Strong written and verbal communication skills, including the ability to produce clear, audience-appropriate updates and materials
Demonstrated analytical skills, including the ability to interpret usage or operational metrics and investigate variances and drivers
Strong organizational skills with the ability to manage multiple priorities independently in a fast-paced environment
Demonstrated ability to collaborate and influence across teams without direct authority
High attention to detail and sound judgment when handling governance, risk, and control-related requests
Preferred qualifications, capabilities, and skills
Experience supporting a technology platform operating model, including intake, servicing, release coordination, and audit readiness
Familiarity with large language models, machine learning, or generative AI concepts
Working knowledge of data analysis and reporting tools (for example: Python, Alteryx, or Tableau)
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Bachelor's degree
- 2+ years of experience in business management, operations, project management, product operations, technology governance, or risk and controls
- Experience coordinating deliverables across multiple stakeholders, including maintaining action tracking, status reporting, and execution against deadlines
- Strong written and verbal communication skills, including the ability to produce clear, audience-appropriate updates and materials
- Demonstrated analytical skills, including the ability to interpret usage or operational metrics and investigate variances and drivers
- Strong organizational skills with the ability to manage multiple priorities independently in a fast-paced environment
- Demonstrated ability to collaborate and influence across teams without direct authority
- High attention to detail and sound judgment when handling governance, risk, and control-related requests
- Experience supporting a technology platform operating model, including intake, servicing, release coordination, and audit readiness
- Familiarity with large language models, machine learning, or generative AI concepts
- Working knowledge of data analysis and reporting tools (for example: Python, Alteryx, or Tableau)
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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