Associate Account Manager

Who we are

Jellyvision ALEX®, is on a mission to improve lives by helping people choose and use their benefits. We are raising the bar—for benefits and the employee experience (for our employees and those of the customers we serve) – by scaling personalization, compassion and an earnest intent to be helpful in all that we do. 

Jellyvision people are a group of creative problem solvers who use good judgment, give each other honest feedback, engage in real debate, and snack frequently. We are curious, hungry, and humble—because we know this is how we’ll continue to make an impact. We’re kind, biased towards action, and sweat the details to create great experiences for those we serve.  

We are an inclusive, human-first workplace. Respect and trust for each other are foundational, and our equitable total rewards offerings support the lives and holistic well-being of our unique people. At Jellyvision, expect career experiences that challenge you, empower you to have a direct impact on our mission, and enable you to learn, try, and do while having fun along the way. 

What’s the role?

ALEX is single-handedly changing the benefits industry, and you'll be on the team that makes that happen. As an Associate Account Manager, you’ll work together with a Customer Development Representative (CDR) to engage and support our growing list of existing small and medium size (SMB) customers. With upwards of 150 customers to manage, creative and high-quality volume management is the name of the game. If you develop your sales and relationship skills, you can become an Account Manager, which means you’ll focus on our more strategic enterprise customers.

What you’ll do to be successful

1) Lead the charge on customer success and growth strategies

• Segment the book, retain existing customers and sell to accounts with growth opportunities
• Run ALEX demos and pitches with consultative question asking
• Guide customers through marketing strategies and analytics analysis
• Collaborate with the implementation team to strengthen the customer relationship

2) Manage customer relationships

• Answer customer questions (via phone and email) with a deft mix of charm and hard-core competence
• Price, negotiate, and secure renewal paperwork 
• Uncover deep client insights and communicate them to the broader Jellyvision team (these are often the genesis of the next Jellyvision product)

3) Maintain operational excellence

• Create and maintain a stellar organization system
• Consult with your manager on effective and creative ways to streamline the enterprise customer playbook and apply at scale to our SMB customers
• Utilize Salesforce, Outreach, group inbox system, Office 365, G Suite with proficiency

We’ll measure success for these functions by 

• Client Satisfaction: Maintain high levels of client satisfaction as measured by surveys, feedback, and retention rates.
• Revenue Growth: Contribute to the achievement of revenue targets by identifying and closing new business opportunities.
• Project Success: Successfully deliver projects within budget and timeline, ensuring client satisfaction.
• Team Collaboration: Collaborate effectively with cross-functional teams to achieve shared goals.

Experience & skills you’ll need

• 1+ years of experience selling and pitching products, managing accounts and/or a book of business, and dealing directly with (ideally B2B) clients.
• Bonus points if you’ve worked specifically with HR/Corporate Communications accounts or in the SAAS industry.
• Backgrounds that might be a good fit are customer service or project management roles that included responsibilities for renewal or upsell, more traditional sales roles that included responsibility for nurturing the client relationship after the sale, and, of course, account management roles.

The Details 

• Location: Remote 
• Compensation: $73k base
• Additional Compensation: commission eligible ($98k OTE)

What Jellyvision will give you

Check out our benefits here!

Jellyvision is committed to continuous evolution and fostering a more diverse and inclusive workplace where everyone is welcomed, valued, and respected. It doesn’t matter your race, ethnicity, religion, age, disability, sexual orientation, gender, gender identity/expression, country of origin, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), criminal histories consistent with legal requirements or any other basis protected by law...we just want amazing people who are willing to grow along with us.

Although we have a Chicago-based HQ that employees are welcome to work out of whether they’re local or just visiting, this position is also eligible for work by a remote employee out of CA, CO, CT, FL, GA, IL, IN, KY, MA, MI, MN, NC, NJ, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA or WI.