Associate Account Manager

We are looking for an exceptionally awesome Associate Account Manager, to join our team at ROI·DNA. 

Our Values 

• We are a culture-first company
• We care about our people, who are the heart of our success
• We believe we are better together
• We are passionate marketers who are highly self-motivated and care about our work and community
• We take pride in our commitment to an inclusive culture
• We are inventive, always do it right, bring our whole self, and above all, no assholes allowed
• #WeAreROIDNA

About You

We are looking for a passionate and strategic marketer who can work autonomously to drive client success across cross-functional teams. The Associate Account Manager will be a key member of the team, serving as an advocate for our clients and our internal team to continually ensure that top-quality work is being delivered to our clients. In this pivotal role, you'll be a proactive problem solver focused on delivering exceptional results and exceeding client expectations. You have the ability to swiftly build trust and have a strong history of building and maintaining relationships with internal teams and clients.

What you’ll be doing

• Client Relationship Management:
• Help manage and nurture relationships with a portfolio of clients, owning some projects and supporting others.
• Assist with managing client expectations and providing clients with excellent service and support.
• Build and manage client relationships, ensuring client satisfaction and retention.
• Communicate effectively with clients to understand their needs and translate them to the internal team.
• Project Management:
• Oversee the planning, execution, and delivery of projects, including advertising strategy/execution, creative asset development, website redesigns, and development.
• Utilize project management software and tools to track project progress, timelines, and deliverables.
• Schedule client meetings, manage client requests, enter tasks and projects into Asana, and provide support to the Client Services team.
• Create agendas and keep notes for internal and client meetings.
• Track project deliverables and deadlines.
• Interface with the client and help translate what is needed to the rest of the team.
• Work closely with the Client Services team and Subject Matter Experts (SMEs) to ensure alignment and effective delivery of projects.
• Ensure that all projects are delivered on time, within scope, and within budget.
• Develop, implement, and manage projects related to digital advertising campaigns across various platforms (e.g., Google Ads, social media, display advertising). 
• Work with the team to monitor and optimize advertising performance, ensuring campaigns meet client goals and KPIs.
• Stay updated on industry trends and best practices in digital advertising.
• Strategic Collaboration:
• Collaborate with internal teams, including strategists, channel experts, designers, developers, and other marketing specialists to deliver exceptional results.
• Understand ROI’s offerings and how they fit into each client’s portfolio.
• Identify potential growth opportunities and communicate them to Senior Staff. 
• Provide feedback and insights to improve project outcomes and drive client success.
• Reporting and Communication:
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Track and report key account metrics such as timeline health in relation to revenue forecast and risk, providing insights and recommendations for improvement.
• Prepare and present project status reports, proposals, and other documentation as needed.
• Process Improvement:
• Recommend and implement process improvements to enhance efficiency and reduce escalation points between ROI·DNA and clients.
• Stay updated on industry trends, best practices, and emerging technologies to ensure that ROI·DNA remains at the forefront of digital marketing and web development.

What You'll Bring:

• 1-3 years of account management, client management, or related experience
• Advanced knowledge of or quick ability to learn digital marketing concepts
• At least 1 year of experience working in an agency environment
• Client-facing experience and digital marketing experience are a must. Experience in at least two of the following: digital advertising, SEO, analytics, UX/creative and web development
• Demonstrated ability to communicate, present, and influence at higher levels of the organization
• Practical and working understanding of Drupal and Wordpress CMS admin UI is a plus
• Proficiency with advertising platforms such as Google Ads, Facebook Ads, and other digital advertising tools is a plus
• Ability to work through difficult situations under pressure
• Excellent time management and project coordination skills
• Ability to work autonomously and self-directed with confidence
• Strong attention and dedication to ensuring high-quality standards are met
• Must possess the skill to think and pivot fast on your feet as well as a solid combination of tenacity and empathy
• Feel comfortable engaging and leading client conversations
• Strong, clear communication – both written and verbal

This job description in no way states or implies that these are the only duties to be performed by this employee. This person will be required to follow any other instructions and to perform any other duties requested.

COMPANY PERKS

• 100% remote 
• Medical, Dental, Vision, Pre-tax medical & dependent care FSAs
• 401(k) matching program
• 20 days PTO, 11 Paid holidays & 10 Sick days
• Up to 12 weeks of Parental leave
• Monthly stipends for wellness, mobile, and at-home WiFi use
• Pet Insurance
• Quarterly volunteer hours
• Company-paid certifications 
• Performance reviews, opportunities for feedback, and 1x1s with anyone you want, whenever you want

The anticipated salary range for this position is $55K-$70K per year. Salary is determined by skills, experience, qualifications, alignment with market data, as well as internal and external equity.

What We Offer

• 100% remote work environment.
• Opportunity to work with a dynamic and inclusive team.
• Professional development and growth opportunities.

About ROI·DNA

ROI·DNA, part of Hotwire Global and The Enero Group, is a full-service digital marketing agency delivering category-leading solutions to accelerate revenue for leading brands worldwide. 

From crafting bespoke Account-Based Experiences (ABX) for Fortune 500 companies to developing and designing future-proofed websites for hyper-growth companies, the agency focuses on driving radically successful outcomes for their B2B clients. 

Technology-led, ROI·DNA has developed exclusive top-tier partnerships with 6sense, Google, and Drift, helping drive over $12B in revenue for leading tech innovators including Elastic, Mollie, Drift, Salesforce, Amazon Web Services (AWS), and Cockroach Labs. 

Launched in 2009, ROI·DNA is a culture-first company built on doing it right, being inventive, encouraging employees to bring their whole selves, and maintaining a strict zero asshole policy. They exist to make a ginormous impact on their clients, their team, and the entire digital marketing world.