Sutherland is a global business process outsourcing (BPO) company that provides a range of services such as customer service, technical support, sales, and back-office operations. Sutherland has a presence in several countries, including Malaysia, where it offers its services to clients across various industries.
In Malaysia, Sutherland operates as a part of its Southeast Asia operations, typically providing customer support and outsourcing services to companies in sectors like telecommunications, finance, healthcare, and retail. The company is known for its focus on innovation, digital transformation, and the use of technology to enhance customer experience and streamline business processes.
Sutherland began its operations in Malaysia in 2008. Malaysia has become an important hub for Sutherland in Southeast Asia, owing to its strategic location, multilingual workforce, and business-friendly environment.
Job DescriptionResponsible for answering, resolving customer issues, and upselling through call/chat/email within a growing customer base.
Identify and relate with various customer needs and scenarios.
Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner.
Remain updated in client and industry led processes, technology applications, utilities, and products.
Utilize various client-based tools and applications for customer management and servicing.
Transfer customers to appropriate departments when required.
Conduct data entry, documentation, and case management.
Work and partner with others within a team-based environment.
Achieve and maintain required metrics and goals.
***The role is 100% sales and technical support with account management, comes with fixed basic, allowances etc.
At least 6 months of experience in both Sales and Customer Service is required. Candidates with sales experience are highly welcome and encouraged to apply !
Requires good English skills, excellent in Chinese and Cantonese speaking.
Able to read and write in Simplified Chinese and English.
Require sales background and IT technical skills.
Good communication and interpersonal skills.
Comfortable working in a sales and technical support environment, including upselling and account management.
Education: SPM, Diploma, or Bachelor's Degree.
Skills Required
- At least 6 months of experience in both sales and customer service
- Strong English communication skills
- Excellent Chinese and Cantonese speaking skills
- Ability to read and write Simplified Chinese and English
- Sales background
- IT technical skills
- Good communication and interpersonal skills
- Comfort working in sales and technical support, including upselling and account management
- SPM, Diploma, or Bachelor's Degree
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
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