ESSENTIAL DUTIES AND RESPONSIBILITIES
Play an integral part in the client services process. Collaborate with our Client Services technical and Cyber
Defense teams ensure the client’s needs are understood and the customer’s objectives are implemented.
Assist in managing client relationships by conducting monthly meetings, technical strategy
sessions etc.,
Assist with cost and revenue analysis of assigned clients.
Foster meaningful relationships alongside delivering technical expertise to our clients.
Assist in addressing service challenges
Assist in providing strategic advisement for the clients' business objectives to ensure a
progressive partnership.
Must have Autotask experience
Coordinate infrastructure and security assessment and conversion projects.
Support consulting on various aspects of LAN/WAN administration both on-site and remotely.
Working with internal teams and assisting in business development initiatives.
Assist in sales process in an effort to add more clients for ATS.
On-call availability to the clients and ATS team.
SUPERVISORY RESPONSIBILITIES
No
EDUCATION AND/OR WORK REQUIREMENTS
Associates degree in a related field or equivalent work experience is a must.
Bachelor’s degree preferred but not required
Microsoft, Cisco, VMware or other technical certifications a plus.
Excellent analytical skills with good verbal/written communication and negotiation skills.
Knowledge of technical services, preferably in the MSP and/or MSSP segment.
Functional experience in managing customer escalations and incident response
Qualified candidates need to be a self-starter and able to operate in a highly dynamic
environment.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Must have Autotask experience
- Associates degree in a related field or equivalent work experience is a must
- Bachelor's degree preferred but not required
- Microsoft, Cisco, VMware or other technical certifications a plus
- Excellent analytical skills with good verbal/written communication and negotiation skills
- Knowledge of technical services, preferably in the MSP and/or MSSP segment
- Functional experience in managing customer escalations and incident response
- Self-starter and able to operate in a highly dynamic environment
Worldwide TechServices Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Worldwide TechServices and has not been reviewed or approved by Worldwide TechServices.
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Flexible Benefits — The company lists a broad, configurable package including medical, dental, vision, HSA/FSA, PTO, EAP, and multiple voluntary coverages for employees scheduled 40 hours. Pre-tax options and supplemental choices indicate flexibility to tailor coverage.
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Healthcare Strength — A major medical plan is indicated alongside core health offerings (medical, dental, vision) and compliance materials such as Transparency in Coverage. These elements suggest standard employer-provided healthcare for eligible employees.
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Retirement Support — A 401(k) program is available, with indications of an employer match even if specifics vary. This provides a baseline retirement savings vehicle within total compensation.
Worldwide TechServices Insights
What We Do
Our worldwide team of over 3,000 technicians service more than 3 million desktops, laptops, printers, servers, networks, satellites and LCDs each year in more than 50 countries. That’s more than 9,000 service calls per day. Every day. Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most discerning clients. We provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.
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