Assistive Technology Support Staff

Job Description:

Job Title: Assistive Technology Support Staff

Location: Springfield, Missouri

Department: 2Gether Tech

Employment Type: Full-time

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Job Summary:

Join our compassionate, collaborative 2Gether Tech team as an Assistive Technology Support Staff member. In this role, you will monitor assistive technology services for individuals with intellectual and developmental disabilities and aging-related needs, respond to alerts, communicate important updates, and maintain detailed documentation. This is an opportunity to use your organization, communication, and technology skills to help individuals live with greater independence and safety.

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This position offers…

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more

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Key Responsibilities:

• Monitor assigned clients’ assistive technology dashboards continuously during scheduled service hours.
• Respond to alerts by following each client’s established protocols and promptly notifying designated contacts by email, text, or phone.
• Communicate immediately with designated contacts regarding power failures, sensor malfunctions, and other urgent service issues.
• Review client assessments, Individualized Support Plans, parameter sheets, and related records to remain informed about each client’s needs and notification requirements.
• Document client activity, alerts, notifications, and responses accurately and in sufficient detail to meet Medicaid documentation guidelines.
• Review daily log sheets for accuracy and collaborate with Remote Support Staff to correct incomplete or inaccurate documentation.
• Assist with client monthly summaries and distribute completed summaries to the appropriate SB40 coordinators and providers by the 15th of each month.
• Coordinate client assessments, installations, and repairs with 2Gether Tech leadership.
• Support the scheduling of required training for 2Gether Tech staff.
• Answer incoming calls and provide responsive, professional assistance to clients, providers, team members, and other contacts.
• Complete data entry, prepare and file documents, maintain records, and order necessary office supplies.
• Perform other duties as assigned by leadership.

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Education, Experience, and/or Credential Qualifications:

• High school diploma or equivalent.
• Successful completion of required criminal record, driving record, abuse and neglect, and fingerprint background checks.

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Additional Qualifications:

• Experience or foundational knowledge of services for individuals with intellectual and developmental disabilities preferred.
• Ability to communicate effectively, collaborate across teams, and navigate situations requiring mediation and compromise.
• Strong verbal, written, computer, data-entry, organizational, and documentation skills.
• Ability to work effectively and professionally with clients, families, providers, team members, and community partners.
• Working knowledge of service provision practices.
• A cell phone is required.
• Current driver’s license, acceptable driving record, and current auto insurance are required.

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Physical Requirements

The physical demands described here represent those required to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing this role, the employee is regularly required to talk and hear, frequently use their hands to handle or feel objects, and occasionally stand, walk, and sit. The position requires close vision and the ability to adjust focus.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Firefly is a Smoke and Tobacco Free Workplace.