Assistive Technology Expert III

Blue Iris Tech is an 8(a) / Economically Disadvantaged Woman Owned Small Business (EDWOSM) that has the worked with several government agencies to include Veteran Affairs (VA), Defense Health Agency (DHA), National Institute of Health (NIH), Defense Logistics Agency (DLA), US Department of Agriculture (USDA), National Geospatial Intelligence Agency (NGA), and Internal Revenue Service, along with continuing to expand in different government agencies. 

Position Overview  

The AT Expert III will serve as the Program Manager for assistive technology (AT) training and support programs at the Social Security Administration (SSA). This role involves overseeing AT implementation, supervising staff, ensuring quality assurance, and managing workloads while supporting SSA personnel with disabilities. The On-Site Manager will also be responsible for program operations, staff development, and compliance with accessibility standards. 

Key Responsibilities  

• Serve as the Program Manager, overseeing AT implementation and training operations. 
• Supervise and manage AT experts and support staff, ensuring efficient workload distribution and adherence to quality standards. 
• Develop, review, and update assistive technology navigation materials and training resources. 
• Provide technical guidance on the use of Dragon, JAWS, ZoomText, Kurzweil 3000, and other AT tools used at SSA. 
• Ensure compliance with Section 508 standards and SSA’s accessibility policies. 
• Conduct quality assurance checks to ensure AT training materials meet federal accessibility guidelines. 
• Develop and implement standard operating procedures (SOPs) for AT training, troubleshooting, and documentation. 
• Coordinate with SSA stakeholders, IT teams, and accessibility specialists to evaluate and enhance AT solutions. 
• Provide technical writing support, documenting step-by-step instructions for using AT software and hardware. 
• Stay up to date with new versions of assistive technology software and quickly adapt to changes. 
• Assist with project management tasks, including tracking progress, reporting, and resource allocation. 

Note: The above responsibilities are not exhaustive and may include additional duties as required to meet business needs. 

Key Competencies  

• Leadership & Team Management – Strong ability to lead a team, distribute workloads, and oversee AT projects. 
• Technical Expertise – In-depth knowledge of Dragon, JAWS, ZoomText, and Kurzweil 3000 with the ability to learn new versions quickly. 
• Project Management – Experience managing workloads, assigning tasks, and ensuring quality assurance. 
• Communication & Documentation – Ability to create clear, step-by-step technical instructions for AT users. 
• Problem-Solving Skills – Ability to troubleshoot AT issues and implement accessibility solutions. 
• Stakeholder Engagement – Collaborate with SSA leadership, IT staff, and AT users to enhance AT accessibility

Required:  

• Must possess at least five (5) years of experience in management, including: 
•    Distributing workloads among staff 
•    Ensuring quality assurance 
• Must possess at least three (3) years of experience working with AT in use at SSA, including: 
• At least one (1) year of experience with the most recent versions of at least three (3) of the following: 
•    JAWS (Version 23 or higher) 
•    ZoomText Magnifier/Reader (Version 2023 or higher) 
•    Dragon (Version 16 or higher) 
•    Kurzweil 3000 (Version 16 or higher) 
• Must also possess at least two (2) years of experience with: 
•    Supervising staff and project management 
•    Distributing workloads and managing resources effectively. 
•    Conducting quality assurance for AT training materials. 
•    Proficiency in technical writing, including the ability to document clear, step-by-step AT instructions. 
•    Ability to quickly learn new versions of AT software and adapt to evolving accessibility technologies. 
• Bachelor’s degree in a relevant field (e.g., IT, Education, Assistive Technology). 
• Must be able to obtain and maintain a Moderate Risk Public Trust (Security Level 5C) clearance. 
• Successful completion of a Tier 2 / Tier 2R background investigation is required. 
• U.S. Citizenship may be required depending on agency policies. 

Preferred:  

• Master’s degree in a relevant field (e.g., IT, Education, Assistive Technology) or equivalent experience. 
• Experience with additional assistive technology solutions and automation applications. 
• Strong understanding of federal accessibility compliance standards, including Section 508. 
• Experience providing training and support for individuals with disabilities. 

Pay & Benefits  

Pay Range: $68,993 – 70,800 per year 

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other laws. 

Benefits Include: 

• Medical, Dental, and Vision Insurance 
• Federal Holidays 
• Paid time off (vacation, sick leave, and holidays) 
• Professional development and training opportunities 
• Flexible work options (if applicable) 

What It Means to Be Part of the Blue Iris Team

At Blue Iris, we believe in cultivating a collaborative, accountable, and growth-oriented environment. Every team member contributes to our shared success by embodying our values and actively engaging in their own development. As part of our team, you are expected to:

• Oversee and facilitate the employee performance review process, including goal setting, regular check-ins, periodic formal evaluations, and providing constructive feedback.
• Support employee development through mentorship, coaching, and performance improvement planning as needed.
• Foster a collaborative, inclusive, and high-performing team culture by modeling professionalism, accountability, and open communication.
• Ensure team members understand organizational policies and expectations, and support compliance through guidance and oversight.
• Actively participate in recruitment, onboarding, and training of new employees, when necessary.
• Manage team schedules, workloads, and priorities to meet project and organizational goals.
• Lead team meetings and ensure timely dissemination of key updates and information from leadership.
• Identify and address interpersonal or performance-related issues to support a positive work environment.
• Champion continuous improvement by soliciting feedback, analyzing team processes, and implementing efficiencies.
• Collaborate cross-functionally to align team efforts with broader organizational initiatives and strategic goals.
• This list of duties is not exhaustive; additional responsibilities may be assigned in support of evolving team and organizational needs.
• This list of managerial responsibilities is not exhaustive and may evolve in response to team needs or organizational priorities.

Commitment to Non-Discrimination 

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.  

All your information will be kept confidential according to EEO guidelines.