Assisted Living Consultant

Description

The primary responsibility of this position is to achieve and maintain the Company’s goal of 100% occupancy in Assisted Living and Memory Care through lead follow-up, tours and internal inventory management and control strategies. This position requires a high degree of dependability, confidentiality, sensitivity and exceptional customer service skills. It represents the department via telephone, greeting visitors and clients, assisting with marketing inquiries and marketing functions.  A willingness to extend oneself into the social milieu of the OceanView community must be tempered by good judgment and discretion. This person works with the Director of Sales and Marketing to coordinate sales/marketing efforts and occupancy needs in a strategic manner. Job performance will be evaluated in relationship to our culture statement and core values. 

Requirements

Duties include and are not limited to:

• Answering incoming marketing department telephones; taking messages, screening calls, answering customer questions and scheduling tours,
• Telemarking outgoing call follow-up campaign daily updating databases accurately while encouraging visits to the community
• Maintaining database (REPS) with all customer contacts,
• Greeting and facilitating walk-in marketing clients; providing tours as needed,
• Achieving and maintaining 100% occupancy in assisted living through extensive telemarketing, mailings and personal appointments with prospective residents and families,
• Assuring that all paperwork related to assisted living sales are done accurately and timely, e.g. financial and wellness applications, leases, acceptance letters and other necessary forms,
• Other duties as described in full job description.

Computer literacy in windows-based applications, such as Word, Excel, Internet, Outlook, Constant Contact at the intermediate level and familiarity with contact database management software (preferably Yardi/Reps) is desired. Minimum of one year of related experience. 

Ability to operate standard office equipment is required. Excellent written and verbal communications skills are required. Exceptional interpersonal skills as well as the ability and desire to consistently meet and exceed internal and external customer expectations. Flexibility and strong desire to be part of a successful team is required to meet the changing marketing and sales environment. Must be able to understand, read, write and clearly speak English proficiently.  Must be a self-starter, have excellent organizational, planning and time management skills. 

Must be able to maintain confidentiality and possess professional, tactful interactive skills and have the ability to communicate clearly and timely for heavy phone usage. Must be detail oriented, accurate and able to prioritize tasks for completion. Must have a professional, neat appearance and manner.

COMPENSATION

Base Salary $62,400.00 with incentive-based earning potential up to $85,000.00

SCHEDULE

Monday- Friday, 8:30am- 5pm