Original X Productions operates The FRIENDS Experience at the MGM Grand in Las Vegas. To support this immersive attraction, OGX is seeking an Assistant General Manager to help lead a high-performing team in delivering an exceptional guest experience. Located on the iconic Las Vegas Strip, this attraction features interactive set recreations, behind-the-scenes content, and exclusive merchandise, giving fans the opportunity to step inside the world of FRIENDS while creating memorable experiences for visitors from around the world.
The Role:
As the Assistant Venue Manager, you will support all aspects of Friends Experience Las Vegas, partnering closely with the Venue Manager to execute staffing plans, recruitment and hiring, training, vendor coordination, and daily operational flow. You will play a key role in ensuring operational excellence, maintaining the physical space, and delivering a best-in-class Guest experience.
This role is focused on execution and daily operations, partnering closely with the Venue Manager who maintains overall ownership of business performance and strategy.
Key Responsibilities include but are not limited to:
- Support the General Manager in overseeing the overall on-site operations for Friends Experience New York, ensuring operations run efficiently and within budget
- Lead and support teams in executing daily operations, providing guidance, coaching, and support while fostering a positive and accountable team environment
- Support the recruitment, interviewing, and hiring of operational staff and vendors including experiential teams, box office, show services, and other key roles
- Demonstrate a strong understanding of labor scheduling models, ensuring appropriate staffing levels while balancing operational needs and team member experience
- Oversee on-site day-to-day operations including ticketing, POS management, attraction operations, guest services, retail, cafe, security, custodial services, on-site marketing, groups & events, photo operations, and overall guest flow
- Support the show services team in maintaining the physical space, including routine maintenance, touch-ups, and ensuring a consistent, high-quality guest environment
- Assist in managing inventory including staff uniforms, cleaning supplies, and operational materials
- Ensure compliance with all company policies, procedures, and health and safety protocols to maintain a safe and clean environment for guests and team members
- Respond to guest concerns and complaints with professionalism, ensuring timely resolution and a positive guest experience
- Serve as the primary point to support vendor coordination and maintain strong working relationships with third-party partners
- Follow and support preventative and corrective maintenance programs for the attraction, including light hands-on maintenance as needed
- Partner with the General Manager and cross-functional corporate teams including operations, revenue, marketing, tech services, finance, HR, and creative to support business objectives
- Promote a culture of safety, accountability, and continuous improvement in a flexible and fast-paced environment
- Serve as a Manager on Duty (MOD) for select shifts
Qualifications:
- Demonstrated 3–4+ years of leadership experience in a revenue-generating hospitality, entertainment, or retail environment
- Experience supporting hiring, training, and development of operational teams
- Strong understanding of shift-based labor scheduling and operational workflows
- Proven ability to work effectively in a fast-paced, dynamic environment and adapt to changing priorities
- Strong communication skills, both verbal and written
- Highly organized, detail-oriented, and able to multitask effectively
- Maintains composure under pressure and operates with a solutions-oriented mindset
- Provide hands on leadership by working alongside team members, modeling expected behaviors, and driving accountability through example
- Ability to work weekends, holidays, and flexible schedules as needed
Why Work at OGX:
For us it’s all about the fans and creating experiences they will love. We create happiness. We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply.
About Original X Productions:
Original X Productions are the operators of premier worldwide location-based entertainment experiences including The FRIENDS™ Experience and Hershey Super Sweet Adventure. Our team are guest experience focused storytellers who are passionate, strive for excellence, committed to safety, and value fun in everything they do!
Skills Required
- 3-4+ years of leadership experience in a revenue-generating hospitality, entertainment, or retail environment
- Experience supporting hiring, training, and development of operational teams
- Strong understanding of shift-based labor scheduling and operational workflows
- Proven ability to work effectively in a fast-paced, dynamic environment and adapt to changing priorities
- Strong verbal and written communication skills
- Highly organized, detail-oriented, and able to multitask effectively
- Ability to maintain composure under pressure and operate with a solutions-oriented mindset
- Provide hands-on leadership by working alongside team members and modeling expected behaviors
- Ability to work weekends, holidays, and flexible schedules as needed
What We Do
Protecting life. Solutions for a safer, cleaner world. OsecoElfab is a global leader of pressure management solutions. We manufacture rupture discs, explosion vents and burst detection systems, and provide consultation services, tailored product design, project support and training. Oseco-Elfab is a partnership that draws on the combined resources and expertise of two well-known pressure relief brands. We are supported by two manufacturing locations (in the US and UK), six regional sales offices and over 65 approved representatives worldwide. Benefits of the partnership for customers include a wider choice of pressure relief solutions, global supply chain partnerships for timely delivery, expedited logistics to support you in times of need and greater local support. Oseco-Elfab culture The team at Oseco-Elfab is a progressive, efficient and engaged group of talented individuals who focus on building relationships and achieving our Purpose: Protecting life. Solutions for a safer, cleaner world. We do this by delivering exceptional life safety and asset protection products and services for our global customer base, built on a foundation of safety and best quality. We place our customers at the heart of all that we do, from consultation and bespoke product manufacturing to ongoing support and training. We work closely with our customers to discuss their requirements and deliver customised solutions known for their high performance and reliability. Our Values and Behaviors support our Purpose. They describe the attitudes and actions that we believe help make Oseco-Elfab a great place to work and a leader in innovation. Our six Values are Empowerment, Diversity and Inclusion, Winning together, Challenging the status quo, Learning and Customer focus. The six Behaviors ask us to Treat others as they want to be treated, Be a great communicator, Maintain a positive attitude, Be a proactive problem-solver, Believe positive intent and Hold each other accountable
