The Role
Assists the Site Leader with team onboarding, scheduling, training, customer service, membership and service sales, equipment checks, safety, cleaning, inventory, and daily operational problem-solving. Helps maintain a positive team culture, resolve customer concerns, support promotions, identify operational improvements, and provide feedback to improve site performance and revenue.
Summary Generated by Built In
Key Responsibilities:
Team Development & Support
- Assist in onboarding new team members, ensuring they understand company values, site procedures, and role expectations.
- Provide guidance and support to team members as needed to help them improve and succeed.
- Support scheduling and shift management to ensure adequate staffing and fair team workload.
- Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.
- Help identify training needs and coordinate development opportunities to enhance team capabilities and engagement.
- Greet customers warmly and ensure they feel welcomed and valued at every visit.
- Answer customer questions about services, membership options, and promotions clearly and courteously.
- Address and resolve customer concerns or issues promptly, escalating to the Site Leader when necessary.
- Promote unlimited wash memberships and other services to enhance customer engagement and retention.
- Monitor the site for opportunities to improve customer experience, providing feedback or suggestions to the Site Leader.
- Check equipment daily to ensure proper functionality and report any issues to the Site Leader.
- Support site safety by following protocols and helping team members maintain safe work practices.
- Assist with routine cleaning and maintenance to uphold quality standard.
- Monitor inventory levels of supplies and communicate needs to the Site Leader for restocking.
- Help identify operational challenges and suggest improvements to keep daily operations running smoothly.
- Promote unlimited wash memberships and other services to customers during their visit.
- Assist in upselling additional services or products to help achieve site sales goals.
- Support the implementation of site promotions and marketing initiatives.
- Track sales activity and provide feedback to the Site Leader on opportunities to increase revenue.
- Respond to customer concerns and questions, escalating to the Site Leader when necessary.
- Identify operational issues as they arise and suggest practical solutions to maintain smooth site operations.
- Make quick, informed decisions to keep daily operations on track and minimize disruptions.
- Collaborate with team members to address challenges and improve overall site performance.
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The Company
What We Do
Whistle Express Car Wash is a U.S. express exterior car-wash operator, formerly known as Magnolia Wash Holdings. It provides automated washes designed to be completed while customers remain in their vehicles, along with free vacuums, cleaning stations, and unlimited membership options. The company emphasizes convenient, neighborhood-focused service and environmental stewardship, recycling water and using biodegradable chemicals to reduce consumption and runoff.
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