Your Role:
The Seoul, South Korea Assistant Site Director (ASD) is a contracted position responsible for assisting CEA CAPA with on site operations in Seoul, Korea. A few of the ASD’s primary responsibilities include: assisting with logistics, events and excursions, and student support services for CEA CAPA in Seoul, South Korea. This individual must be legally able to work in South Korea and must live in or near Seoul, with the ability to answer emergency calls when students are in the region. This position reports to the South Korea Site Director.
What You’ll Do:
STUDENT SUPPORT
- Assist in delivering programming including virtual engagement with students for reflection
- Engage with students on-site, following the guidelines in the ‘Playbook of Excellence’ including but not limited to:
- Warm Program Welcome
- Deliver The Local Life Excursions / Activities
- Mid-point check-in
- Farewell Celebration
- Program Evaluations
- Remain in close contact with students throughout their program addressing issues when they arise.
- Oversee cultural program delivery
- Help to remedy any issues should they arise
- Help resolve issues that happen in student housing
- Help to check students into housing
- Maximize the student experience, including addressing issues when they arise.
- Assist with cultural program delivery
- Assist the SD during the program activities by accompanying students, answering questions, taking photos, and ensuring event implementation of airport pickup, orientation, welcome and farewell meals, and other excursions as needed
- Accompanying students to places such as a hospital, public office, university office, where they may require Korean translation
HEALTH & SAFETY
- Mitigate/manage risks in the local environment, including potential issues on program excursions
- Follow local safety and emergency protocol
- Communicate current and reliable information concerning health and safety to program participants and the SD
- Remain reachable by mobile phone when program participants are experiencing a true emergency
- Work closely with local resources, US-based Program Coordinators and/or emergency response team as problems or emergencies happen on site
- Enforce the CEA CAPA code of conduct when appropriate
- Maintain close communication with CEA CAPA’s Korea university partners, so that communication flows both ways when there are issues on the program.
- Assist students in getting help when mental health issues arise
- Vet all possible accommodations to ensure that they meet CEA CAPA’s standards
PROGRAM DEVELOPMENT / MAINTENANCE
- Work with the South Korea Site Director to develop the components for future terms ‘Checklist for Onsite Delivery’
- Collaborate with US office to coordinate local/regional activities and accompany program participants on these activities
- Provide suggestions to the CEA CAPA Global Operations Team for program delivery that will improve the student experience and/or bring the CEA CAPA student experience more in line with the mission and values of the organization
- Remain knowledgeable about the academic programs and keep us updated upon changes or student's comments
- Contribute to the assessment and evaluation of each program, and work to ensure continuous improvement
MARKETING & PROMOTION
- Share pictures and videos, following the Marketing Team’s instructions in SOPs
- Represent the CEA CAPA brand onsite using branded materials and having our values as part of every activity
- Review the Program Information published on our website every semester and send updates or suggestions
- Represent the CEA CAPA brand onsite and share engaging program content in the local Instagram Account
- Ensure that the CEA CAPA program is favorably presented when US partners are visiting the site; help to coordinate these site visits
- Help to ensure that any visitor to CEA CAPA’s programs would learn about what makes the CEA CAPA experience in Korea different and special
FINANCES
- Ensure that the program stays within budget and track program expenditures for reporting purposes
- Make recommendations for program inclusions, which include budget changes, well ahead of time so that budgets are set prior to student enrollment
COMMUNICATIONS
- Check emails regularly and respond to urgent emails within 24 hours to acknowledge receipt, even if an answer is not immediately available.
- Remain available by telephone throughout working hours and check voicemails regularly when this is not possible.
SUCCESS TARGETS
- Incident report protocol is followed 100% of the time
- On-site Risk Management plan remains updated and is followed 100% of the time
- Checklist implementation - on time and on budget, 90% of the time
- On-site staff and excursion budget is with +/- 5% of targets
What Makes a Great Candidate:
- Excellent computer skills. Functional knowledge of Microsoft Suite, CRM. Salesforce, a plus
- Experience working with international students, preferably US university students in the field of International Education
- Fluency in Korean and English
- Aptitude to thrive without a routine or daily supervision
- Must have a positive attitude
- Outgoing, flexible, reliable, honest with an open mind
- Must be willing to undergo background check
PREFERRED QUALIFICATIONS
- Good photography skills
- Comfortable working with tight deadlines in non-traditional office settings
- International study/intern/volunteer/work/travel experience
We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position.
Who We Are:
CEA CAPA is a premier provider of transformative international education experiences, committed to empowering students to become thoughtful and thriving leaders through living and learning abroad. With a presence in 62 cities across 22 countries in Europe, Latin America, Asia, and Australia, we offer comprehensive study abroad and career readiness programs that integrate academic excellence and cultural immersion. Our global footprint includes 11 international study centers, and we proudly support over 10,000 students annually in partnership with more than 375 U.S. universities and over 50 international institutions. CEA CAPA is in a dynamic phase of growth and is powered by a global team of nearly 700 professionals who are deeply mission-driven and committed to creating inclusive, supportive and enriching environments that help students grow academically, personally and professionally.
Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.
Note: This role profile is intended to provide an overview of the key responsibilities and qualifications for the position. It is not exhaustive, and the role holder may be required to undertake additional tasks and duties, as necessary and in line with evolving business needs. Any proposed permanent modifications to this role profile will be made in consultation with role incumbents, and relevant stakeholders in accordance with applicable policies and legislative requirements.
Skills Required
- Legally authorized to work in South Korea
- Must live in or near Seoul, South Korea
- Fluency in Korean and English
- Excellent computer skills and functional knowledge of Microsoft Suite and CRM systems
- Ability to remain reachable for student emergencies and work independently without daily supervision
- Positive, outgoing, flexible, reliable, honest, and open-minded attitude
- Willingness to undergo a background check
- Experience working with international students, preferably U.S. university students, in international education
- Salesforce experience
- Good photography skills
- Comfort working with tight deadlines in non-traditional office settings
- International study, internship, volunteer, work, or travel experience
What We Do
CEA is a leading education provider with nine CEA Study Centers in 22 destinations worldwide and 39 international partner institutions located in Africa, Australia, Central America, Europe, and South America. CEA students acquire international higher learning opportunities for academic achievement, global competence, and personal growth through quality international education. Follow CEA on Instagram: https://www.instagram.com/ceastudyabroad/
