Assistant Program Manager

We’re looking for dedicated team members to join Orange County’s largest nonprofit developer of high-quality affordable housing and services. Join us in our mission to transform lives and strengthen communities for thousands of families, seniors, veterans, transitional age youth, and individuals coming from homelessness in California.

In this role, you will be working closely with individuals who are currently experiencing or transitioning from homelessness. This population often faces significant challenges, including difficulties adhering to societal norms related to hygiene, personal space, and polite conversation. We are looking for team members who can set boundaries with clients, while also being committed to fostering a supportive environment that promotes dignity, trust, and understanding.

Primary Objective of Position: 

The Assistant Program Manager is responsible for general oversight of supportive services
provided to participants with the goal of increasing their ability to manage the domains of independent living. The Assistant Program Manager’s main areas of focus will be providing and coordinating efforts for on-site life skills services to participants onsite. Linkage and referrals are provided to ensure the participants receive all necessary services.
This position will supervise coordinators at three property locations, and mileage reimbursement is provided for business related driving. 

Major Areas of Accountability: 

• Provide supportive services to address issues and barriers that negatively impact progress toward goals. 

• May be responsible for supervising staff. 

• Monitor for warning signs of crisis and respond accordingly. 

• Outreach to tenants through regular home visits and telephone contacts, providing a “listening ear” one-on-one to all tenants. 

• Complete monthly newsletters describing the available social and supportive services offered on-site and off-site, including a calendar reflecting the time and location of such services.  

• Research and maintain information on community resources for outreach, mental health, healthcare, benefits, education, employment assistance and other support services. 

• Provide advocacy, onsite case management services and linkage to residents as needed.  

• Schedule and facilitate staff and case conferencing meetings with onsite partners and property management. 

• Maintain effective relations and coordinate services between community supports, service providers and property management. 

• Coordinate resources between onsite agency partners to support residents with appropriate interventions and engagement opportunities. 

• Provide a positive atmosphere for the residents and promote community engagement. 

• Plan and coordinate Health and Wellness events and community building activities yearly.  

• Provide onsite life skills training and reinforcement to residents.  

• Collect and complete timely and accurate record keeping, documentation and reporting into multiple resident database systems. 

• Document resident participation in services and track progress of resident goals. 

• Responsible in maintaining tenant rosters that show entry-exits for relevant properties. 

• Maintain compliance records for assigned properties. 

• Complete all necessary documentation including intake assessment paperwork, living skills inventory, treatment plans, strengths assessment, outcome measures referral forms and progress notes for all new and existing residents. 

• Management of budget and expenses for assigned properties. 

• Attend community events, meetings and networking opportunities as assigned. 

• In collaboration with Program Manager, identify and address areas of improvement related to onsite service delivery and gaps in housing supports. 

• Participate in supervision, training and retention of onsite volunteers. 

• Other duties as assigned 

Level of Education, Experience and Skill Set: 

• Bachelor’s degree preferred; or equivalent experience serving homeless individuals 

• Over 21 years of age. 

• Experience working with individuals experiencing chronic homelessness and mental health challenges 

• Familiarity with the Housing First, Harm Reduction and/or Recovery Oriented service models 

• Ability to interact in a culturally diverse community 

• Ability to work effectively in an interdisciplinary team setting 

• Valid California driver’s license and availability of an insured vehicle. 

• Job includes some evening and weekend hours and travel throughout California. 

Physical Demands:  

The Assistant Program Manager is required to talk and hear.  The employee is often required to sit and use their hands and fingers to handle or feel.  The employee is required to stand, walk, reach with arms and hands, climb, balance, twist, lean, move from one location to another and to stoop, kneel, crouch or crawl.  Vision abilities required by this job include close and far vision.  Ability to operate a computer keyboard, and lift files and reports.  Exposure to glare from a computer.  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift 25 lbs.

Work Environment: 

Working with the homeless population whether on the streets, in shelters or other places of habitation or services. Exposure to bed bugs or other infestations, unpleasant smells or odors, unclean individuals or homes due to homelessness or mental health symptoms or poverty. Some work will be in a recreational room or common area. The noise level is usually moderate but will vary depending on the activity participating in.