Position Summary
Assist in the leadership of the solutions team and coordinate the development of solutions and projects. Direct the use of lean tools and methodologies to gather, summarize, and analyze data necessary for solution development, testing, and rollout. Support Freshness & Standards objectives and coordination with cross functional teams within General Office (G.O.) and divisions. Develop solutions working collaboratively with stakeholders from G.O., divisions and store associates in support of our Customer 1st strategy. Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion and safety.
Responsibilities- Assist in leading the process design team in the development of efficient enterprise-level business processes that improve and simplify work methods, deliver financial benefits, and improve our customers shopping experience
- Ensure best practices and rollout support that align with the Customer 1st strategy are successfully implemented
- Establish and maintain professional relationships with division leadership and division associates, including the division rollout manager, to understand, summarize and define work processes (current and future state)
- Guide the facilitation of working sessions to develop current/future state work processes
- Model, document and update standards
- Partner with Corporate Training and Development to develop training modules consistent with standards
- Consult with business specialists to develop and recommend potential business and technology solutions
- Collaborate with the Finance department to document the financial impact of process improvements
- Partner with the vice president and director of Solutions Development to understand and guide the business and its priorities
- Define and document current/future state business processes, identify process improvement needs and develop plans to communicate and implement suggested improvements
- Travel independently to divisions and stores to document and measure work processes
- Supervise and coach direct reports in the performance of their duties; complete performance excellence discussions and provide feedback to direct reports
- Must be able to perform the essential functions of this position with or without reasonable accommodation
- Leading Lean/Six Sigma experience
- Senior Process Specialist
- Green Belt trained/certified
- 3+ years experience in business project management/process improvement
- Demonstrated competency in developing efficient and effective solutions to diverse and complex business problems
- Ability to lead a team of highly driven and talented individuals
- Ability to prioritize and assign work according to business priorities and strategies
- Strong analytical and conceptual skills
- Understanding of organizational impacts that result from changes to business processes/technologies
- Ability to lead the development, re-engineering, and documentation of business processes
- Ability to escalate issues appropriately and drive them to resolution
- Excellent facilitation skills with the ability to drive toward solutions
- Ability to maintain a solutions-focused approach
- Knowledge of lean tools and methodologies
- Knowledge of in-store activities, including observations, performance measurements and summarizing observations
- Ability to work overnight/unusual hours to perform in-store tasks as needed
- Ability to travel independently (
What you’ll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:
- A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
- Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
- Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
- Valuable associate discounts on purchases, including food, travel, technology and so much more.
- Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
- Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
Skills Required
- Leading Lean or Six Sigma experience
- Senior Process Specialist experience
- Green Belt training or certification
- 3+ years of business project management or process improvement experience
- Experience developing efficient solutions to diverse and complex business problems
- Ability to lead a team
- Ability to prioritize and assign work according to business priorities
- Strong analytical and conceptual skills
- Understanding of organizational impacts from process or technology changes
- Ability to develop, re-engineer, and document business processes
- Ability to escalate issues and drive resolution
- Excellent facilitation skills
- Knowledge of Lean tools and methodologies
- Knowledge of in-store activities, observations, performance measurements, and summarizing observations
- Ability to work overnight or unusual hours as needed
- Ability to travel independently
Kroger Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kroger and has not been reviewed or approved by Kroger.
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Healthcare Strength — Healthcare coverage in many union divisions has been protected or improved in recent contracts, with some regions avoiding proposed cuts and others expanding spousal coverage and strengthening short‑term disability. Mental‑health resources and 24/7 access are also emphasized, supported by third‑party recognition in recent years.
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Retirement Support — Retirement options include a company 401(k) with a match and, in many union roles, access to pension or variable annuity plans that have been stabilized through recent agreements. Match levels and pension participation vary by division and role, so specifics require local confirmation.
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Wellbeing & Lifestyle Benefits — Education assistance through “Feed Your Future” offers substantial tuition support for both part‑ and full‑time associates, alongside free financial coaching. Perks such as associate discounts and periodic Boost membership offers add incremental value to total rewards.
Kroger Insights
What We Do
At Kroger, we believe no matter who you are or how you like to shop, everyone deserves affordable, easy-to-enjoy, fresh food. This idea is embodied in our simple tagline—Fresh for Everyone™. Kroger ranks as one of the world’s largest retailers. We are nearly half a million associates across 2,800 stores in 35 states operating two dozen grocery retail brands and 34 manufacturing and 44 distribution locations, all dedicated to living our Purpose: to Feed the Human Spirit™. Together, we serve more than 11 million customers daily in our stores and online through convenient e-commerce options like pickup, ship and delivery, serving America through food inspiration and uplift. Customers love Our Brands, including the popular Kroger®, Private Selection® and Simple Truth® brands. Our own manufacturing plants produce many of Our Brands products, including breads, dairy products, meat and thousands of grocery items. We also believe in and are committed to doing our part to create #ZeroHungerZeroWaste communities by 2025.
