Assistant Operational Risk Manager (LINE Pay)

About us
LINE MAN Wongnai is Thailand’s Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.

LINE Pay is an integrated online and offline payment platform under LINE MAN Wongnai and LINE Thailand, following the acquisition in August 2023. LINE Pay offers seamless payment services, including an easy and secure digital wallet, and quick on-the-go payment options for purchases, money transfers, or top-ups. LINE Pay services can be utilized within public transportation, for purchasing goods and services from partner brands, as well as for various utility bill payments.

We are looking for an Assistant Operational Risk Manager - Revenue Control to establish operational risk monitoring, strengthen control mechanisms, and reduce financial leakage across LINE MAN Wongnai's ecosystem. This role is responsible for identifying operational risks, monitoring high-impact business processes, investigating incidents, and partnering with cross-functional teams to improve operational controls.
You will focuses on three core pillars:

1. Operational Risk Monitoring
2. Revenue Leakage Prevention
3. Control Design & Process Improvement
   

You will work closely with Business, Operations, Finance, Product, Compliance, and Engineering teams to improve operational governance, reduce financial exposure, and support sustainable business growth across On-demand Services, Payment & Financial Services, and Merchant Solutions.

What You'll Do:

Operational Risk Monitoring & Revenue Control

• Develop and maintain operational risk monitoring across key business processes including budget utilization, promotion setup, incentive programs, pricing configuration, settlement, and merchant onboarding
• Monitor daily operational risk indicators and identify abnormal activities, potential revenue leakage, and control failures
• Build risk dashboards and analytical frameworks to provide visibility into operational risk trends and financial exposure
• Quantify operational losses and identify high-impact risk areas across different business verticals
  

Incident Investigation & Root Cause Analysis

• Lead operational incident reviews to identify process gaps, control weaknesses, and system limitations
• Analyze recurring operational incidents and identify common root causes across business units
• Partner with stakeholders to ensure timely investigation, resolution, and preventive actions for operational incidents
• Maintain operational risk registers and support post-incident reviews
  
  

Control Framework & Process Improvement

• Design and implement operational control mechanisms to prevent recurring incidents and revenue leakage
• Review business workflows and recommend control improvements, validation rules, approval checkpoints, and operational safeguards
• Partner with Product and Engineering teams to propose automation opportunities that reduce manual operational risks
• Support business teams in implementing scalable and sustainable operational control practices

Cross-functional Risk Governance

• Work closely with Business Development, Operations, Finance, Product, Compliance, and other stakeholders to improve operational governance
• Drive discussions on operational risks and recommend mitigation plans based on data and business impact
• Support management reporting by providing actionable insights and risk assessments for key operational initiatives

What You'll Need:

• Bachelor's degree in Business Administration, Accounting, Finance, Engineering, Statistics, Information Systems, or a related field
• 4+ years (Assistant Manager) of experience in Operations, Risk Management, Internal Control, Audit, Consulting, Business Operations, or related functions
• Strong analytical thinking with the ability to identify operational risks, investigate root causes, and translate findings into practical business improvements
• Experience working with data using SQL and BI tools (e.g. Redash, Tableau, Looker, Power BI) to analyze operational performance and financial risks
• Good understanding of operational processes in marketplace, e-commerce, fintech, payment, or platform businesses is a strong advantage
• Experience in process improvement, operational excellence, internal control, or governance is preferred
• Ability to communicate effectively and collaborate with cross-functional stakeholders, including Business, Operations, Finance, Product, and Engineering teams
• Comfortable leveraging AI tools (e.g. ChatGPT, Claude, Gemini, Copilot, or equivalent) to improve analytical workflows, automate repetitive tasks, accelerate investigations, and enhance productivity
• Curiosity to learn new technologies and continuously improve processes through automation and data-driven decision making
• Self-driven, detail-oriented, and comfortable working in a fast-paced environment with evolving business priorities