The Team
The Assistant Office Manager is the face of American Tower. Key responsibilities include greeting all guests and notifying employees of their arrival, professionally managing the main corporate telephone line effectively, and handling the appearance and tidiness of all common areas of the administrator’s floor. Internal customer service is a key part of this role.
ResponsibilitiesWhat You Can Offer Us
- Professionally manage all incoming calls by answering them promptly and ensuring that the caller is directed appropriately.
- Greet guests in a professional, courteous manner.
- Open visitor and common areas upon arrival to the office (i.e., turn on lights, deliver newspapers, organize kitchens and conference rooms, etc.).
- Manage visitor and office maintenance requests through the building's online system and follow through with those requests.
- Track and order general office supplies and supplies for office equipment.
- Place service calls on office equipment and monitor repair status.
- Serve as point of contact for office vendors; track, obtain necessary approvals, and process for payment all office management related invoices
- Sort and distribute office mail, faxes, and handle packages.
- Maintain a clean appearance in the main common areas (e.g., lobby, kitchen, supply room, and conference rooms).
- Assist office manager and Executive Assistants with event planning and board meetings.
- Handle certain administrative and overflow support assignments for assigned SVP or manager, including expense report handling or as otherwise needed and approved by manager.
- Other duties as assigned.
Qualifications
What You Need to Succeed
- College degree preferred.
- Minimum 2 years’ experience in a professional office environment.
- Experience with Microsoft Office Suite.
- Experience with Oracle preferred.
- Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
- Punctual
- Excellent telephone etiquette skills.
- Solid focus on customer service.
- Strong computer skills, including Microsoft Office suite.
- Detail oriented, able to multitask and meet deadlines.
- Strong follow-up skills: the ability to organize applicable department timelines and follow up with internal and external customer needs.
- Strong organizational skills: ability to accomplish multiple tasks within the agreed-upon timeframes through effective prioritization of duties and functions in a fast-paced environment.
- Strong track record of building and maintaining solid relationships with internal and external customers and vendors.
- Self-motivated, able to work independently to complete tasks and respond to department requests and to collaborate with others.
We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow’s needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us!
For more information about how American Tower is building a more connected world, visit americantower.com
American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law.
American Tower is committed to fair and equitable compensation practices. Placement within the salary range is based on a variety of factors, including relevant experience, skills, certifications, job level, and location. For U.S.-based candidates only, please see the base salary range for this position listed below. This position is also eligible for annual bonus, and annual equity award and participation in the Employee Stock Purchase Plan (ESPP). For candidates outside of the U.S., salary and benefits are based upon local market practice.
American Tower also offers a comprehensive benefits package, which includes healthcare coverage, a 401(k) savings plan, paid time off, company holidays, sick leave, parental leave, and access to an Employee Assistance Program focused on mental and financial wellness, please click here to learn more.
Skills Required
- College degree
- Minimum 2 years of experience in a professional office environment
- Experience with Microsoft Office Suite
- Experience with Oracle
- Strong written and oral communication skills
- Punctuality
- Excellent telephone etiquette skills
- Strong customer service skills
- Strong computer skills
- Detail orientation and ability to multitask and meet deadlines
- Strong follow-up skills
- Strong organizational and prioritization skills
- Ability to build and maintain relationships with customers and vendors
- Self-motivation and ability to work independently and collaboratively
What We Do
With the rollout of new wireless technologies like 5G, the explosive growth in the Internet of Things (IoT), and the continued proliferation of smartphones worldwide, there’s never been a more exciting time to work in wireless. American Tower is a Fortune 500, S&P 500 and Forbes Global 2000 company that provides the infrastructure for modern digital communications. Starting in 1995 with 2,700 towers, our global portfolio today includes over 220,000 owned or managed sites around the globe. Headquartered in Boston, Massachusetts, we have operations throughout the Americas, Europe, Africa and Asia. We’ve experienced exceptional growth over the past decade, and we believe that our outlook for the future is just as strong. If you like to be where things are happening, this is the place for you.
