The Tile Shop

Assistant Manager

Posted 5 Days Ago

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Rockville, MD

Junior

Other

The Role

The Assistant Manager at The Tile Shop is responsible for building and developing a team of Sales Associates, training them on policies and procedures, achieving sales goals, maintaining inventory accuracy, and ensuring customer satisfaction while upholding professional standards. This role involves proactive customer engagement and scheduling for associates.

Summary Generated by Built In

Company Description

A Tradition of Excellence
Since our founding in 1985, The Tile Shop has committed itself to inspiring and realizing home decor ideas and creating beauty both indoors and out. Our associates travel literally across the globe, exploring the latest styles and innovations available in materials such as porcelain, glass, ceramic, travertine and other natural stones. With a network that comprises more than 140 stores, we offer a wide selection of high-quality tile products, exclusive designs, expert staff and amazing customer service.

Job Description

Build and develop a well-rounded team of Sales Associates.
Train and coach employees on policies, procedures and job duties.
Proactively greet customers and develop lasting relationships.
Sell tile and related products to exceed customer expectations.
Learn and use knowledge of all store and warehouse operations.
Lead by example to achieve sales goals
Learn the installation process and products to educate customers.
Track established store sales goals.
Provide customers with updates on product delivery status.
Maintain professional standards to protect The Tile Shop brand.
Develop schedules for Associates and Warehouse Personnel.
Maintain inventory accuracy.
Use good business practices at all times.
Other duties as assigned.

*First year income expected 60-75K at target

Qualifications

Must have weekend availability
1+ years of experience in retail management
Previous sales experience
Proven ability to build, develop, and motivate a sales team.
Strong work ethic with a drive to exceed expectations
Work well with others in a fast-paced, commission sales environment
Open to learning and growing independently and from feedback
Lead with a positive attitude and contagious enthusiasm
Detail-oriented and highly organized
Sense of Design: put together various styles, colors, and textures
Basic mathematical and computer skills
Ability to read, write, and speak in English
Previous experience in a related field preferred

Additional Information

At The Tile Shop, we are committed to developing the WHOLE you, not just the WORK you. Our benefits program is our investment in you as an important contributor to our success, and we are proud of our highly competitive package.