Assistant Manager - Vehicle Repurchase Operations

Description
The Role
The Assistant Manager - Vehicle Repurchase Operations plays a key role in managing GM's repurchase program, ensuring compliance, efficiency, and customer satisfaction. This position supports cross-functional teams and field sales personnel in executing repurchase cases, while embodying GM's values: Win with Integrity, Commit to Customers, Innovate and Embrace Change, Speak Fearlessly, Move with Urgency, Be Inclusive, Lead as One Team, and Own the Outcome.
What You'll Do (Responsibilities):

• Manage end-to-end repurchase case lifecycle, including documentation, approvals, and resolution
• Ensure compliance with federal/state regulations and GM policies
• Serve as primary liaison with Morley RVDC (supplier partner responsible for repurchase execution), overseeing supplier performance and issue resolution
• Support field sales teams with access, training, troubleshooting and escalations for repurchase
• Manage program budget, validate invoices, and collaborate with Finance and Procurement
• Drive resolution of customer cases with empathy and transparency
• Identify and implement process improvements and digital tools
• Analyze repurchase trends and performance metrics to inform strategy
• Leverage CRM systems and data storytelling to communicate insights and drive decisions
• Lead projects to ensure compliance with critical state laws for timing, transparency and accuracy
• Collaborate with Legal, Finance, Quality, Remarketing, and Customer Care teams
• Support team members and promote an inclusive, growth-oriented culture
• Monitor legal and regulatory changes impacting repurchase operations

Yours Skills & Abilities (Required Qualifications):

• Bachelor's degree in Business, Automotive Management, or related field
• 3-5 years of experience in automotive operations, supplier management, or customer service
• Experience managing third-party suppliers and budgets
• Leverage advanced analytics to uncover actionable insights that drive strategic decision-making and business growth.
• Excellent communication, negotiation, and organizational skills

What Can Give You a Competitive Edge (Preferred Qualifications):

• Strong understanding of vehicle repurchase laws and consumer protection

#LI-AP1
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.
The selected candidate will be required to travel <25% for this role.
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
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Non-Discrimination and Equal Employment Opportunities (U.S.)
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We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
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