Assistant Manager - Research Operations

Fama is the innovator in online screening that makes hiring great people easy. Combining Fama’s groundbreaking AI technology and ability to integrate across the HR Tech stack, the solution compliantly searches over 10,000 online public sources to help companies avoid workplace misconduct, prevent costly legal action and ultimately, make better decisions. By modernizing candidate screening and due diligence, Fama helps organizations, agencies, and investors improve the quality of hires, make the most of each investment and build successful businesses.

Headquartered in Los Angeles, CA, Fama has raised over $30M and is backed by some of the world’s leading venture capitalists and institutional investors. We’re FCRA, EEOC, and SOC2 compliant, and integrate with major HRIS, ATS, and background check solutions. To learn more, visit Fama.io.

Position Overview:

Are you naturally inquisitive and looking to take the next steps in your career? Do you have a keen eye for driving efficiency, empowering Teams, and delivering Excellence? Have you been an impactful leader and grown a thriving team? Are you ready to be a part of something BIG?

The Research Operations Assistant Manager is a pivotal role that demands a blend of research expertise and robust leadership skills. This role involves managing the operational and strategic aspects of a team of Research Associates, ensuring the delivery of high-quality research reports that meet or exceed established key performance indicators (KPIs). This role will be responsible for fostering an environment of continuous improvement and professional growth among team members.

The Research Operations Assistant Manager will also maintain and improve report SLAs, provide data to various stakeholders, oversee personnel management within the team, and work with Fama’s customer success team to ensure client happiness.

Who you are:

• Proven track record of leading and mentoring a team of 10+, ideally within a research or production-oriented environment.
• Degrees or significant experience in fields such as English, History, Psychology, Sociology, Liberal Arts, Library Sciences, Criminal Justice, etc., are beneficial.
• Strong ability to communicate effectively across various levels of an organization and with clients.
• Advanced skills in database research, including boolean searching and using platforms like LexisNexis and PACER.
• Proficient with Google Suite, Microsoft Office, BI tools, and Adobe applications; adept at using digital communication tools for team management.
• Strong cross-functional collaborator, effective and efficient communicator with direct and indirect team members and departments.
• Demonstrates leadership and coaching within fast-paced production environments with metrics, communicating standardized processes, and executing quality assurance deliverables.

What you'll do:

• Assist in the mentorship and management of Team Leads and Research Associates, promoting their professional growth and ensuring consistent quality in report creation and fulfillment. 
• Contribute to the success of hiring, training, and onboarding processes for new team members. Responsibilities include 1:1s and collaboration with Fama’s People Team for HR processes such as performance management (PIPs) and offboarding. 
• Oversee the team's research activities, including comprehensive searches and analyses of news and litigation content. Ensure the executive summarization of relevant news and litigation content is accurate and concise.
• Establish and monitor quality control processes to ensure the production of high-standard reports. Work closely with the Quality team to maintain and improve product quality scores and meet other KPIs.
• Regularly review and refine operational processes within the department to enhance efficiency and effectiveness. 
• Review the steps within all processes within the department with team members frequently to find places where improvements can be made. Once found, bring these ideas to attention and follow through with testing and moving into production if approved. Create, update, and maintain comprehensive process documentation to streamline training and ensure consistency.
• Engage with clients and vendors through various communication support channels to understand and meet their customization needs and expectations. Provide feedback and insights from client interactions to enhance service delivery. This will involve working closely with Fama’s Client Success and Partnerships teams.
• Serve as a liaison between the research team, operations, and management. Ensure effective communication and coordination of product requests, feedback, and resolutions of any challenges.
• Assist in managing and responding to advanced client inquiries and issues, including those related to account management, compliance, and feature requests. Oversee the tracking and resolution of departmental tickets.
• Compile and report data related to KPIs, management of the team(s), quality and production volume along with trends. Manage data analytics on all levels, including but not limited to Teams, Client, and product-specific dashboards and reporting.

Qualifications:

• 3-5 Years of experience in team management. Demonstrated leadership or mentorship experience supporting 5+ employees. 
• Advanced experience in a research role, preferably within executive search, due diligence, or a related field.
• Demonstrated ability to manage workflows in a fast-paced environment while maintaining high standards of accuracy and efficiency.
• Advanced fluency in database research, including custom queries and boolean searching.
• Advanced fluency with LexisNexis, PACER, and other relevant third-party databases.
• Advanced experience with Google Suite, Microsoft Office, and Adobe applications.
• Must be capable of effectively leading and communicating with team members via video and other digital communication tools.
• Demonstrated ability to prioritize, problem solve, and critically think and analyze to meet department and business requirements.

People are our business. Join a team that celebrates you.

Remote first - Flexible work environment.

Our flexible workplace comes with vacation days, sick days, volunteer time off, and paid parental leave.

Great Financial Incentives. competitive compensation packages, stock options, and generous 401(k) plans with a match.

Employees can access Wellness Programs such as Teladoc, TalkSpace therapy, Peloton, and more for FREE.

We believe that becoming an increasingly diverse, equitable, and inclusive workplace makes us a more successful and resilient organization. We embrace equal opportunity for all applicants and seek to foster and preserve a culture of belonging for our employees. We recognize and appreciate that the more inclusive we are, the better we will function as a team. We are committed to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, gender identity, gender expression, age, marital or family status, disability, military veteran status, and any other status or background.