Assistant Manager, LMS

The Assistant Manager supports the Operations Manager in the daily operation of warehouse and delivery functions, with primary responsibility for inventory accuracy, receiving, delivery preparation, dispatch support, and day-to-day operational coordination.

The essential functions include, but are not limited to the following:

• Accurately complete data entry transactions in the accounting system to maintain and update
• Conduct daily inventory counts of warehouse products and materials and maintain accurate inventory records.
• Research inventory discrepancies, identify missing or incorrectly located product, and communicate findings to the Operations Manager.
• Assist with maintaining accurate inventory locations and processing necessary inventory adjustments.
• Identify and document damaged, missing, or incorrectly received product.
• Support the safe and efficient unloading of inbound trucks.
• Verify incoming product quantities and condition and identify shortages, overages, or damage.
• Ensure received products are properly staged and placed in the appropriate warehouse locations.
• Coordinate with warehouse personnel to support timely and efficient inbound receiving.
• Assist with the documentation, investigation, and processing of product damage claims.
• Gather photographs, product information, delivery documentation, and other records required to support damage claims.
• Track open damage claims and assist with follow-up through resolution.
• Communicate recurring damage trends or operational concerns to the Operations Manager.
• Support warehouse and delivery personnel with loading delivery trucks each morning.
• Verify products are loaded onto the correct truck and correspond with scheduled deliveries.
• Assist with resolving shortages, missing product, damage, or loading discrepancies before trucks leave the facility.
• Help ensure delivery teams are accurately loaded and dispatched on schedule.
• Assist with dispatching delivery trucks and monitoring delivery activity throughout the day.
• Communicate with delivery teams regarding routing, scheduling, customer concerns, and changes to daily delivery plans.
• Coordinate with warehouse and management personnel when replacement products, additional materials, or other operational support is required.
• Escalate significant delivery delays, accidents, customer concerns, product damage, or other operational issues to the Operations Manager.
• Maintain clear communication between warehouse personnel, delivery teams, and management throughout the workday.
• Provide day-to-day direction and operational support to warehouse and delivery personnel as assigned by the Operations Manager.
• Reinforce company procedures, performance expectations, and safety requirements.
• Assist with identifying opportunities to improve inventory accuracy, loading efficiency, dispatch operations, and warehouse organization.
• Help maintain a clean, organized, safe, and productive warehouse environment.
• Serve as an operational point of contact when the Operations Manager is unavailable or assisting with other priorities.
• Perform other duties as assigned based on operational and business needs.

• Previous experience in warehouse operations, logistics, distribution, delivery operations, or a related environment preferred.
• Previous lead, supervisory, or operational leadership experience preferred.
• Strong organizational and time-management skills.
• Strong attention to detail, particularly related to inventory accuracy and documentation.
• Ability to prioritize multiple responsibilities in a fast-paced operational environment.
• Strong verbal and written communication skills.
• Ability to effectively communicate with warehouse personnel, delivery teams, management, and customers as needed.
• Strong problem-solving and decision-making skills.
• Ability to work independently while functioning effectively as part of a team.
• Basic computer and inventory-management system proficiency.
• Ability to take initiative and respond appropriately to operational issues as they arise.

• Regularly required to stand, walk, bend, reach, and move throughout the warehouse and office environment.
• Regularly required to work on the warehouse floor and assist with inventory, receiving, loading, and delivery operations.
• Work is performed in both warehouse and office environments and may involve exposure to noise, moving vehicles, warehouse equipment, and varying temperatures.
• Ability to lift, carry, push, or pull materials consistent with the operational requirements of the position.
• Must be able to safely work around warehouse equipment, delivery vehicles, and other operational activity.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

• Previous experience in warehouse operations, logistics, distribution, delivery operations, or a related environment preferred.
• Previous lead, supervisory, or operational leadership experience preferred.
• Strong organizational and time-management skills.
• Strong attention to detail, particularly related to inventory accuracy and documentation.
• Ability to prioritize multiple responsibilities in a fast-paced operational environment.
• Strong verbal and written communication skills.
• Ability to effectively communicate with warehouse personnel, delivery teams, management, and customers as needed.
• Strong problem-solving and decision-making skills.
• Ability to work independently while functioning effectively as part of a team.
• Basic computer and inventory-management system proficiency.
• Ability to take initiative and respond appropriately to operational issues as they arise.