PURPOSE
The I.T. Assistant will provide assistance to the I.T. Help Desk staff with supporting end users concerning Information Technology needs.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
The following duties are typical for this job. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.
• Install and upgrade computers and peripherals
• Relocate computer hardware, peripherals, and equipment as needed
• Service equipment according to established preventative maintenance schedule
• Setup of iPhones and iPads
• Maintain accurate records of time and materials required to perform repairs and service
• Operate tools and equipment according to prescribed safety procedures
• Follow established safety procedures and techniques to perform job duties including lifting, climbing, carrying, etc.
• Correct unsafe conditions in the work area and report any conditions that are not correctable to the supervisor immediately
• Perform related work as required
MINIMUM EDUCATION & EXPERIENCE REQUIRED TO PERFORM ESSENTIAL FUNCTIONS
• High School Diploma or GED
• Experience with maintenance and repair of PC computer hardware and computer peripherals
• Experience working with Windows Operating System, MS Office Suite, Anti-virus software, and other productivity applications
• Knowledge of basic networking skills
CERTIFICATES, LICENSES, REGISTRATIONS
• Valid current Driver’s License
MENTAL AND PHYSICAL COMPETENCIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS
• Strong customer service and problem-solving skills
• Ability to multi-task and strong attention to detail
• Solid work history including excellent attendance record and superior work ethic
• Ability to maintain confidentiality
• Position may require occasional travel in Metro area
ENVIRONMENTAL ADAPTABILITY
• Prolonged periods of sitting at a desk and working on a computer
• Ability to regularly lift 25 pounds and up to 50 pounds occasionally
• Must be able to occasionally bend, kneel, reach and crouch to perform I.T. equipment setup and maintenance
• May have occasional visits to a job site which would require periods of standing, walking and/or climbing stairs
EQUIPMENT/TOOLS
• Laptop PC
Baker Group is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Baker Group will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Employer.
Skills Required
- High school diploma or GED
- Experience maintaining and repairing PC computer hardware and peripherals
- Experience with the Windows operating system
- Experience with Microsoft Office Suite
- Experience with antivirus software and productivity applications
- Basic networking skills
- Valid current driver's license
- Ability to provide strong customer service and solve problems
- Ability to multitask and maintain strong attention to detail
- Ability to maintain confidentiality
- Ability to lift 25 pounds regularly and up to 50 pounds occasionally
What We Do
Established in 1963, Baker Group is Iowa’s premier full-service specialty contractor—serving commercial, industrial, institutional, and mission-critical markets across the country. We offer integrated solutions in mechanical, electrical, sheet metal, plumbing, piping, building automation, fire alarm, access control, CCTV, and 24/7 service and maintenance. Our offsite manufacturing capabilities and modular construction approach allow us to deliver faster, safer, and more cost-effective projects with consistent quality. What sets us apart is our collaborative, data-driven process. By aligning design, field, and BIM teams from day one, we reduce risk, increase efficiency, and deliver long-term value. We don’t just build systems—we build trusted partnerships. As an employee-owned company, we’re deeply invested in exceptional outcomes for our clients and communities. At Baker Group, you can always Expect the Best®.
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