Description
Join the prestigious Boar's Head Resort as a Front Office Assistant Manager and become a vital part of our dedicated hospitality team. We are committed to delivering exceptional guest experiences in a luxurious setting, and we are seeking a professional with a passion for excellence and a background in high-end hospitality to help lead our front desk operations.
Key Responsibilities:
- Oversee daily front office operations to ensure smooth and efficient guest service
- Assist in managing front desk staff, providing training, support, and performance feedback
- Ensure guest satisfaction by addressing inquiries, resolving issues promptly, and maintaining high service standards
- Coordinate reservations, check-ins, check-outs, and billing processes
- Maintain a welcoming and professional environment for guests and staff
- Collaborate with other departments to ensure seamless service delivery
- Monitor and manage front office budgets, inventory, and supplies
- Uphold resort policies, procedures, and safety standards
At the Boar's Head Resort, we pride ourselves on fostering a culture of excellence, growth, and personalized service. Join our team and contribute to creating memorable experiences for our guests while advancing your career in a dynamic and supportive environment. We offer competitive benefits and opportunities for professional development.
Requirements
- Previous experience in hospitality, preferably in a luxury segment
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to handle guest concerns with professionalism and tact
- Knowledge of property management systems and reservation software
- High attention to detail and organizational skills
- Flexibility to work various shifts, including evenings and weekends
- A professional appearance and demeanor
Skills Required
- Previous experience in hospitality, preferably in a luxury segment
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to handle guest concerns with professionalism and tact
- Knowledge of property management systems and reservation software
- High attention to detail and organizational skills
- Flexibility to work various shifts, including evenings and weekends
- A professional appearance and demeanor
What We Do
University of Virginia Host Properties, Inc. provides hospitality services, including lodging, dining, sports amenities, and spa services, primarily through its Boar's Head Resort, which is a hotel and conference center.
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