Description
Join our dynamic hospitality team as an Assistant Front Office Manager, where your energy and dedication will elevate guest experiences and streamline front desk operations. In this vital role, you will support the Front Office Manager in overseeing daily front desk activities, ensuring exceptional customer service, and maintaining smooth hotel operations. Your leadership will foster a welcoming environment for guests and empower your team to deliver memorable stays. If you thrive in fast-paced settings, possess excellent communication skills, and have a passion for hospitality management, this opportunity is perfect for you!
Responsibilities
- Assist in supervising front desk staff to ensure efficient check-in/check-out procedures and guest services.
- Support the management of hotel reservations using property management systems (PMS) such as OPERA or similar platforms.
- Handle guest inquiries, complaints, and requests with professionalism and enthusiasm, ensuring positive guest relations.
- Oversee night audit processes to reconcile daily financial transactions accurately and efficiently.
- Maintain knowledge of hotel emergency procedures and ensure staff adherence to safety protocols.
- Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs promptly.
- Manage phone communication with excellent phone etiquette, providing clear information and resolving issues proactively.
- Other duties assigned by management
Qualifications
- Proven experience in hospitality management or front desk operations within a hotel or resort environment.
- Strong knowledge of hospitality reservation systems (e.g., OPERA), property management systems (PMS), and hotel management software.
- Exceptional customer service skills with a focus on problem-solving and client communication.
- Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively.
- Familiarity with hotel emergency procedures, night audit processes, and guest relations best practices.
- Excellent communication skills both over the phone and in person, demonstrating professionalism and hospitality etiquette.
- Prior experience working in resort settings or with large-scale hotel operations is a plus.
Embark on a rewarding career where your enthusiasm for hospitality makes a difference! We are committed to fostering an inclusive environment that values your skills and supports your growth in the vibrant world of hotel management.
Hotel NIA is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. We are committed to fostering an inclusive workplace where everyone feels they belong.
Skills Required
- Proven experience in hospitality management or front desk operations within a hotel or resort environment
- Strong knowledge of hospitality reservation systems such as OPERA, property management systems, and hotel management software
- Exceptional customer service, problem-solving, and client communication skills
- Familiarity with hotel emergency procedures, night audit processes, and guest relations best practices
- Excellent communication skills over the phone and in person, with professionalism and hospitality etiquette
- Multilingual or bilingual abilities
- Prior experience working in resort settings or with large-scale hotel operations
What We Do
Ensemble is a real estate developer, owner, and operator that creates inspiring environments and exceptional experiences for the communities it serves. Founded in 1989 by three design-focused partners, the company has expanded across 12 markets on two coasts and employs approximately 1,100 people. Its hospitality operations include nine managed properties, where employees are committed to serving guests through thoughtful development and management.
