Assistant ERP Manager

Japanese and English Bilingual Assistant ERP Manager

Who we are:

Established in 1926, Mutual Trading Co., Inc. was originally a small co-op organization for centralized purchasing of basic import foods to service the needs of the early Japanese immigrant society in Southern California. We've grown 100 years old now, and command a premiere position among Japanese foodservice suppliers, as well as fill a key role as "Culinary Ambassador" promoting Japanese foods worldwide. Currently, we import, manufacture, and distribute over 8,000 Japanese foods, beverages, restaurant equipment and supplies.

Benefits

All paid Health, Dental, and Vision Insurance for employees and their dependents

Life Insurance and 401k Plan with company match.

Location: El Monte, CA

Essential Job Functions

1. ERP Implementation & Project Management

•    Support ERP implementation projects for Microsoft Dynamics 365 Business Central across U.S. locations.

•    Assist in gathering and documenting business requirements and aligning them with system capabilities.

•    Coordinate project tasks, timelines, and resources to support on-time delivery.

•    Work with stakeholders to understand business processes and support system alignment.

•    Identify and escalate potential risks or issues to management.

•    Work additional hours, including evenings and weekends, on an occasional basis as necessary to support project deadlines, system implementations, go-live activities, or other critical business needs.

2. System Configuration & Data Migration

•    Assist with system configuration and customization of Business Central modules.

•    Coordinate with ERP vendors for support, troubleshooting, and minor enhancements.

•    Support data migration efforts, including data validation and testing to ensure accuracy.

•    Support master data maintenance and help ensure the accuracy and integrity of operational and ERP data.

•    Assist with system integrations (APIs, EDI, etc.) under guidance.

3. User Training & Support

•    Develop user manuals and conduct role-based training for end-users.

•    Provide post-go-live support and system maintenance.

•    Collect user feedback regularly and work with relevant departments to drive continuous functional improvements. 

•    Investigate and assist in resolving ERP-related issues raised by end users, working with internal departments and external vendors as necessary

4. System Optimization & Enhancements

•    Support ongoing system maintenance, updates, and minor enhancements.

•    Assist in identifying process improvements and system optimization opportunities.

•    Support reporting needs and basic data analysis for business operations.

•    Participate in testing and implementation of new features or system updates.

•    Provide hands-on ERP support for operational business processes, including master data maintenance, month-end close activities, end-user support, and other day-to-day business requirements

5. Other Responsibilities

•    Collaborate with cross-functional teams to support business needs and system functionality.

•    Monitor system performance and assist in resolving operational or technical issues.

•    Maintain system documentation and update procedures as needed.

•    Provide support to internal IT and external vendors for issue resolution.

•    Attend Company events and functions outside of normal working hours.

•    Perform other duties as assigned by management.

•    Other duties as required from manager.

•    Obligation to answer to all management as requested.

Physical Requirements

•    Ability to sit and work in an office setting for extended period of time.

•    Ability to type and use the computer for extended period of time.

•    Ability to walk, talk, hear, climb, balance, reach, bend, kneel, and lift and/or move up to 25 pounds occasionally.

•    Working Conditions

o    Noise Level: Normal to loud while in the office.

o    Location: Indoors, with travel if necessary. 

Other Requirements

•    Intermediate level English required – Read/write/speak/listen.

•    Business level Japanese required – Read/write/speak/listen.

•    Overnight business travel required. Occasional off-hour work support required.

•    Must be available for occasional off-hour, evening, or weekend work as necessary to support ERP implementations, system issues, project deadlines, or critical business operations

•    Maintain a positive attitude.

•    Able to work independently and efficiently in a team. 

•    Able to adapt to frequent changes in assignment and workload. 

•    Bachelor’s Degree in Computer Science or Computer Engineering or a related field.

•    Experience with system upgrades and user training is a plus. 

•    At least 2 years of experience with Microsoft ERP system or other relevant experience required.

•    Hands-on ERP experience within an operating company or industry environment is strongly preferred.

•    Experience supporting day-to-day business operations, including master data maintenance, month-end close activities, end-user support, and cross-functional business processes, is preferred.

Knowledge and Skills

•    Knowledge of technical management and information analysis.

•    Knowledge of software and operating systems.

•    Advanced Microsoft Office proficiency.

•    Excellent communication, presentation, interpersonal and problem-solving skills.

•    Exceptional organization and time management skills.

•    Excellent user training, coaching, and end-user support skills.

•    Knowledge of Japanese foods and sakes preferred.

Disclaimers

This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Individuals may be required to perform any other job-related duties as instructed or requested by the department manager or other management as needed, subject to reasonable accommodation and business needs. The information contained herein is subject to change in the Company’s sole discretion, and no part of this document is to be construed as an express or implied

contract of employment, nor does it alter the “at-will” employment status with the Company. Requirements are subject to accommodations with ADA, FEHA, and all other applicable federal and state laws. Please report any changes of essential job functions to the Human Resources Department.

Mutual Trading Co., Inc. is an Equal Opportunity Employer.