Location: Florida Digestive Health Specialists, LLP – Corporate Office – Lakewood Ranch, FL
Description: We are seeking an experienced and detail-oriented Assistant EMR/PM Implementation Specialist to join our EHR Team. This role is responsible for reporting, workflow analysis, training, troubleshooting, implementation support, and ongoing optimization of Practice Management (PM), Electronic Medical Record (EMR/EHR), and Insurance Management processes across the organization.
The ideal candidate will possess strong analytical and reporting skills, extensive experience with eClinicalWorks, knowledge of Practice Management and Revenue Cycle Management workflows, and the ability to effectively train and support both clinical and administrative staff. This position plays a critical role in improving operational efficiency, patient care workflows, insurance processes, and financial performance throughout the organization.
Our Culture: Inspire Hope. Build Your Legacy. Founded in 2011, Florida Digestive Health Specialists (FDHS) is the state's largest single-specialty, physician-owned gastroenterology practice. FDHS provides unparalleled, compassionate gastroenterology care across 30 locations throughout Florida. With a mission to provide the highest quality digestive health services while fostering advanced research to improve patient outcomes, FDHS is proud to include many physicians recognized as "Top Doctors" by Castle Connolly for their clinical excellence and commitment to the communities they serve.
When you join FDHS, you become part of a premier team dedicated to delivering personalized care while treating every patient like family. Our patients are at the heart of everything we do.
Key Responsibilities:
- Provide implementation, training, troubleshooting, and ongoing support for Electronic Medical Record (EMR/EHR) and Practice Management (PM) systems across the organization. This includes the ASCs/Endoscopy Centers.
- Create and maintain financial, clinical, operational, revenue cycle, and insurance-related reports for leadership, providers, and office administrators.
- Analyze clinical, administrative, billing, and insurance workflows and recommend process improvements to enhance efficiency, compliance, and patient care.
- Support Practice Management functions including scheduling, registration, charge entry, claims management, payment posting, and revenue cycle operations.
- Assist with insurance management processes including eligibility verification, prior authorizations, claims submission, denial management, appeals, and payer-related workflows.
- Develop and deliver training programs for providers and staff through onsite visits, group sessions, webinars, and one-on-one instruction.
- Assist with MIPS tracking, reporting, submissions, and other regulatory or quality initiatives.
- Troubleshoot system issues, coordinate with vendors for resolution, and support system upgrades, implementations, and enhancements.
- Collaborate with providers, office managers, billing teams, and administrative staff to optimize system performance and operational effectiveness.
- Provide EHR, PM, and insurance workflow support for more than 400 providers and staff across multiple locations.
Qualifications:
Education
- Associate degree or higher preferred.
- Equivalent combination of education and healthcare technology experience may be considered.
Experience
- Minimum of 3 years of EHR/EMR support experience in implementation, training, help desk support, or super-user roles.
- Minimum of 2 years of eClinicalWorks experience strongly preferred, including Practice Management and reporting functions.
- Experience supporting Practice Management systems including scheduling, registration, billing, claims processing, payment posting, and revenue cycle workflows.
- Experience with insurance management processes including eligibility verification, prior authorizations, claims submission, denial management, appeals, and payer communications.
- Knowledge of medical billing, coding, reimbursement methodologies, and revenue cycle management.
- Experience generating and analyzing reports using EHR/PM reporting tools.
- Experience with Crystal Reports, Cognos, SQL, or other reporting platforms preferred but not required.
Technical Skills
- Advanced Microsoft Excel skills required.
- Strong analytical, reporting, and problem-solving abilities.
- Ability to troubleshoot system issues and identify root causes.
- Experience with data analysis, workflow documentation, and process improvement methodologies preferred.
Professional Skills
- Excellent customer service and interpersonal skills.
- Strong organizational and time-management abilities.
- Exceptional verbal and written communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Ability to work independently and collaboratively across departments.
- Strong follow-up and project coordination skills.
Additional Requirements
- Must reside locally and be able to work from the corporate office in Lakewood Ranch, Florida.
- Ability to travel to office locations throughout Florida.
- Availability to work full-time Monday through Friday, with occasional weekend support as needed.
Benefits
- Competitive salary commensurate with experience.
- Comprehensive benefits package including health insurance, retirement plan, paid time off, and paid holidays.
- Professional development opportunities.
- Positive and collaborative work environment.
- Opportunity to work with one of Florida's premier physician-owned gastroenterology organizations.
Physical Demands
The employee is frequently required to sit for prolonged periods while working on a computer; use hands and fingers for typing, data entry, and operating office equipment; and communicate effectively in person, over the phone, and through virtual platforms.
The employee is occasionally required to stand, walk, bend, and lift or move up to 15 pounds. The employee must be able to travel to various office locations throughout Florida, including occasional overnight travel if needed.
The work environment is typically fast-paced and may involve frequent interruptions and multitasking requirements, with standard office noise levels including ringing phones, office equipment, and conversations among colleagues.
Equal Employment Opportunity Statement
Florida Digestive Health Specialists is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.
When you join FDHS, you become part of a premier team striving to deliver unparalleled, personalized care while treating patients like family. And at FDHS, our patients are at the heart of everything we do. Join our team at FDHS and make a difference in the lives of our patients and employees alike!
Skills Required
- Minimum of 3 years of EHR/EMR support experience in implementation, training, help desk support, or super-user roles
- Minimum of 2 years of eClinicalWorks experience, including Practice Management and reporting functions
- Experience supporting Practice Management systems, including scheduling, registration, billing, claims processing, payment posting, and revenue cycle workflows
- Experience with insurance management processes, including eligibility verification, prior authorizations, claims submission, denial management, appeals, and payer communications
- Knowledge of medical billing, coding, reimbursement methodologies, and revenue cycle management
- Experience generating and analyzing reports using EHR/PM reporting tools
- Experience with Crystal Reports, Cognos, SQL, or other reporting platforms
- Advanced Microsoft Excel skills
- Strong analytical, reporting, and problem-solving abilities
- Ability to troubleshoot system issues and identify root causes
- Experience with data analysis, workflow documentation, and process improvement methodologies
- Associate degree or higher
- Ability to work from the corporate office in Lakewood Ranch, Florida
- Ability to travel to office locations throughout Florida
- Availability to work full-time Monday through Friday, with occasional weekend support as needed
What We Do
Florida Digestive Health Specialists (FDHS) is a physician-owned gastroenterology network delivering digestive-health care across Florida. Its services include screening and diagnostic procedures, imaging, pathology, and treatment for common and complex gastrointestinal and liver conditions. The organization also supports advanced clinical research through the Florida Research Institute, giving patients access to clinical trials and emerging therapies. FDHS emphasizes personalized, evidence-based care from screening through treatment.
