The Assistant Director manages daily operations and supervises four full-time staff members supporting classrooms, studios, laboratories, conference rooms, distance education, lecture capture, video production, streaming, and event technologies. The position establishes service standards, coordinates staff and resources, supports budgeting and purchasing, manages technology projects, and collaborates with faculty, staff, University partners, vendors, contractors, and other stakeholders.
This position leads the planning, design, procurement, installation, testing, operation, maintenance, and lifecycle management of audiovisual and instructional technologies. Responsibilities include conducting site assessments, developing technical requirements, coordinating vendors and contractors, overseeing installations and renovations, and inspecting completed work.
The Assistant Director works with faculty, staff, students, School leadership, University technology organizations, remote-site personnel, and external partners to identify needs, resolve service issues, and improve support. The position monitors service quality and usage, develops technology roadmaps and equipment-replacement plans, evaluates emerging technologies, and recommends solutions that improve instructional effectiveness, accessibility, reliability, operational efficiency, and user experience. The Assistant Director also manages relationships with wireless service providers, serves as the unit’s central point of contact for spectrum-related matters and service offerings, analyzes and reports usage metrics, and promotes services to support revenue generation.
The Assistant Director supports distance, online, and technology-enabled education by coordinating the technologies and production services needed for accessible instructional content, lecture capture, video-based learning, and remote instruction. The position also provides operational and technical oversight for studio, audiovisual, video-production, streaming, recording, and event services.
Although assigned staff generally support event and production activities, the Assistant Director may provide hands-on assistance—including equipment setup, cabling, troubleshooting, camera operation, and recording—when operational needs require.
The A. James Clark School of Engineering at the University of Maryland catalyzes high-quality research, innovation, and learning, preparing our students to create innovations that address the 21st-century Grand Challenges (e.g., energy, environment, security, and human health) and improve the human condition. The Clark School is dedicated to leading and transforming the engineering discipline and profession, accelerating entrepreneurship, and transforming research and learning activities into innovations that benefit millions.
Physical Demands: The position involves a combination of office, technical, and field-based work and requires regular movement among studios, classrooms, instructional technology spaces, and other campus facilities. The employee regularly walks between multiple studios within the primary work location and, as needed, to other campus buildings to inspect work, assess facilities, coordinate with contractors and vendors, and conduct facility walk-through for audiovisual installers and project bidders.
The position requires attendance at events and may involve hands-on audiovisual and production support when operational needs require, including equipment setup and breakdown, cabling, system installation and troubleshooting, camera operation, video recording, and other production activities. Occasional evening and weekend work may be required to support instructional activities, special events, and technology installations.
Physical activities may include periods of sitting, standing, and walking, as well as bending, reaching, stooping, and working around audiovisual equipment and cabling. The position requires manual dexterity and visual acuity sufficient to operate computers, cameras, audiovisual systems, production equipment, and related technologies.
The employee may occasionally be required to lift, carry, position, push, or move audiovisual and production equipment weighing up to 50 pounds.
Licenses/Certification: N/AMinimum Qualifications
Education: Bachelor’s degree from an accredited college or university.
Experience: Seven (7) years of professional experience managing classroom technology support or experience implementing and troubleshooting technology in an academic setting. Two (2) years of experience supervising or managing professional staff.
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of tools and technology utilized to support instruction.
Knowledge of current educational theory and practice.
Knowledge of trends and future directions of technology in the academic environment.
Skill in oral and written communication.
Skill in the use of Microsoft and Google Workplace products.
Ability to perform multiple tasks, set priorities, and meet deadlines.
Ability to multitask while demonstrating a commitment to customer service.
Preferred Qualifications and Experience:
Master’s degree in a related field. Candidates with an earned master’s degree may be considered with five years of relevant experience.
- Experience supporting complex instructional technology, audiovisual, studio, online-learning, or video-production environments in higher education.Working knowledge of institutional purchasing procedures.
- Experience managing or supervising multiple categories of employees, with demonstrated success in a dynamic and diverse technology environment.
- Knowledge of instructional technology, audiovisual systems, distance and online education, and related technologies in a higher education environment. Relevant technologies may include Crestron-, Extron-, and QSC-class control and digital signal-processing systems; lecture-capture and web-conferencing platforms; networked audiovisual and AV-over-IP systems; streaming encoders; and learning-management-system integrations.
- Strong technical, managerial, project-coordination, organizational, and problem-solving skills.
- Ability to coordinate staff, vendors, contractors, concurrent technology projects, and competing operational priorities.
- Knowledge of accessibility and ADA requirements as applied to instructional technologies.
- Proficiency in interpreting audiovisual blueprints, technical schematics, and facility-construction documents.
- Ability to communicate technical information effectively to faculty, staff, leadership, vendors, and other stakeholders.
- Excellent communication, presentation, interpersonal, and customer-service skills.
- Ability to provide hands-on technical support and troubleshoot audiovisual and production systems when needed.
Required Application Materials: Resume, Cover Letter
Best Consideration Date: 9/27/2026
Posting Close Date: NA
Open Until Filled:Y
For more information on Financial Disclosure, please visit Maryland's State Ethics Commission website.
For more information on Regular Exempt benefits, select this link.
Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.
Employment EligibilityThe successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.
EEO StatementThe University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy.
Title IX Non-Discrimination NoticeResourcesLearn how military skills translate to civilian opportunities with O*Net Online
There are some positions that are not advertised on this career site as the search is being managed by a Search Firm.
Please visit the link below to see these available opportunities:
Search Firm Managed Vacancies
Skills Required
- Bachelor's degree from an accredited college or university
- Seven years of professional experience managing classroom technology support or implementing and troubleshooting technology in an academic setting
- Two years of experience supervising or managing professional staff
- Master's degree in a related field
- Experience supporting complex instructional technology, audiovisual, studio, online-learning, or video-production environments in higher education
- Working knowledge of institutional purchasing procedures
- Experience managing or supervising multiple categories of employees
- Knowledge of instructional technology, audiovisual systems, distance and online education, and related higher-education technologies
- Strong technical, managerial, project-coordination, organizational, and problem-solving skills
- Ability to coordinate staff, vendors, contractors, concurrent technology projects, and competing operational priorities
- Knowledge of accessibility and ADA requirements applied to instructional technologies
- Proficiency interpreting audiovisual blueprints, technical schematics, and facility-construction documents
- Excellent communication, presentation, interpersonal, and customer-service skills
- Ability to provide hands-on technical support and troubleshoot audiovisual and production systems
What We Do
The University of Maryland, College Park offers federal student loans and covers tuition and fees for eligible students.
