About Emerge Living:
Emerge Living is a trusted multi-family Property Management firm that operates A, B, C and new development apartment communities in Texas, Georgia, and Florida. We’re a dedicated firm that strives to deliver exceptional value to our partners, properties, and our residents.
About the Role:
In the Assistant Community Manager role at Emerge Living you will play a crucial part in ensuring the efficient operation of the property under the guidance of the Community Manager. This position is essential for maintaining high standards of resident satisfaction and property performance. You will handle the collection and posting of rent, as well as managing delinquencies to maintain the financial health of the property. You will also be responsible for managing resident retention and relations, which includes investigating and resolving any resident complaints that may arise. Your role will also involve creating and circulating various forms of resident correspondence on a weekly, monthly, quarterly, and annual basis, ensuring that residents are kept informed and engaged with the community. This role requires a proactive approach to property management and a commitment to delivering exceptional service to residents and team members alike.
What You Bring: (Requirements)
- 2+ years of experience assisting significant multifamily operations, including top-level strategic planning and tactical management
- Participate in training to comply with new or existing laws
- Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate courses of action
- Effectively convey ideas, images, and goals to a diverse group of personalities
- Must possess a positive attitude and the ability to smile under all circumstances
- Competence in personal computer skills, keyboards, internet search, math, Microsoft Office Suite including Word, Excel, and Outlook, as well as community software applications
- Proven employment history of property management, sales, marketing and customer service background sufficient to manage day-to-day operations
- Professional in-person and phone presence and etiquette
- Capacity to work with little supervision using effective time management and organizational skills
- Can manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance.
- Treats people with respect, keeps commitments and inspires the trust of others.
- Works with integrity and ethical ability, upholding Emerge Living organizational values
- Valid Driver License
What You’ll Do: (Responsibilities)
- Greet and qualify prospects professionally using guest cards in our Lead Management Software
- Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements
- Manage rental collections, enforce lease terms, track fees, and initiate eviction when needed for financial compliance and revenue optimization
- Keep an updated availability report, process applications (including credit checks and rental history verification), submit them for the Community Manager's approval, and follow up with applicants on their status
- Show apartments and close sales, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation
- Manage lease renewals, send renewal notices, handle move-outs based on lease terms, apply fees when necessary, and keep property management software updated with move-in/out and renewal data
- Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
- Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed
- Complete all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner
- Take over the Community Manager’s responsibilities when Community Manager is not available
What Motivates You:
- Impact: You thrive on improving the lives of residents, exceeding budgeted expectations, and contributing to the company’s success.
- Challenges: You embrace obstacles as opportunities, proactively seeking and implementing solutions.
- Growth: You’re inspired by being part of a fast-growing organization and contributing to its continued success.
What We Have to Offer:
- Medical, Dental, Vision, Disability and Life Insurance
- Employee Wealth Program
- 401K Plan
- Generous PTO
- Growth Opportunities
Skills Required
- At least 2 years of experience assisting significant multifamily operations, including strategic planning and tactical management.
- Ability to participate in training to comply with new or existing laws.
- Ability to apply logical thinking, define problems, collect data, establish facts, draw conclusions, and take appropriate action.
- Ability to communicate ideas, images, and goals effectively to diverse personalities.
- Positive attitude and ability to remain professional under challenging circumstances.
- Computer, keyboard, internet search, and math skills.
- Competence with Microsoft Office Suite, including Word, Excel, and Outlook.
- Experience with community or property management software applications.
- Employment history in property management, sales, marketing, and customer service sufficient to manage day-to-day operations.
- Professional in-person and telephone presence and etiquette.
- Ability to work with little supervision using effective time management and organizational skills.
- Ability to manage difficult or emotional customer situations and respond promptly to customer needs and service requests.
- Ability to solicit customer feedback and improve service.
- Respectful, dependable, trustworthy, ethical, and integrous work style.
- Valid driver's license.
What We Do
Emerge Living is a multifamily property management firm based in Houston, Texas, serving communities in Texas, Georgia, and Florida. The company operates Class A, B, and C multifamily properties and focuses on creating vibrant, thriving residential communities. Its business supports multifamily operations, with career paths spanning property management, investment, and development, while positioning itself as a trusted leader in the sector.
