Assistant Claims Processor

About Investors Heritage

Since 1960, Investors Heritage has offered life insurance and annuity products that help individuals plan for retirement and preserve their legacies. Headquartered in Frankfort, Kentucky and licensed in nearly every U.S. state, we combine deep regional roots with a national presence-delivering forward-thinking, tech-enabled solutions grounded in the old-fashioned value of personal service.

In 2018, Investors Heritage was acquired by Aquarian Holdings as its flagship insurance carrier. With the backing of Aquarian, success of our products and our solid partnerships, we've entered a period of strategic growth and innovation – earning multiple recognitions as one of the fastest growing life and annuity insurers in the country.

And we're not stopping there. We continue to innovate sensibly, build relationships with our partners and deliver exceptional service to our clients. Having that kind of foundation – one built on reliability, consistency, and quality – grounds everything we do at Investors Heritage. We're looking for talented, driven individuals who want to grow with us.

We have an opening for a full-time life insurance Assistant Claims Processor. This position involves working directly with our clients and processing policy benefits. A qualified candidate must be able to work both independently and as part of a team, be customer focused, detail oriented and able to work quickly and accurately in a deadline driven environment.

This position requires being on-site at the Investors Heritage home office in Frankfort, Kentucky.

Job Responsibilities:

• Assist in processing life insurance claims and policy benefit transactions

• Manage inquiries, document claim activity, and support timely claim resolution

• Assist clients by phone and written correspondence, including email, with claims filing instructions

• Perform data entry related to claims and supporting documentation

• Organize print, mail, fax, and email paperwork

• Scan and index documents into the electronic imaging system

• Work with internal departments to obtain missing or required claim information

• Other duties as necessary

Qualifications:

• Some college‑level studies or at least one year of relevant work experience.

• Excellent communication (verbal and written) and interpersonal skills.

• Strong customer service orientation.

• Strong attention to detail and accuracy.

• Ability to work both independently and collaboratively in a fast‑paced environment.

• Ability to take on new tasks as needed.

• Strong skills with Microsoft Office, including Word, Excel, and Outlook.

• Ability to prioritize tasks and meet deadlines.

• Able to exercise independent judgment and follow established procedures.

Company Benefits include:

• Health, dental, life and long-term disability insurance

• 401(k) plan

• Paid Time Off

• Paid holidays

• Bonus Program

Investors Heritage is an equal opportunity employer. Investors Heritage is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience and unique perspectives. Investors Heritage does not discriminate on the basis of race, color, creed, religion, sex, national origin, veteran status, mental or physical handicap or disability, age, citizenship status, alienage, ancestry, marital status, sexual orientation, gender identity or expression or any other criteria prohibited under applicable federal, state or local law. Investors Heritage makes reasonable accommodations for applicants and employees with disabilities in accordance with applicable law.