Coggins Call Center | Assistant Business Development Manager
Compensation: $40,000-$70,000+ per year (Base Salary + Performance Commission)
Are you a high-performing automotive BDC professional who's ready to step into a leadership role? Coggins Auto Group is looking for an Assistant Business Development Manager to help lead our growing Call Center alongside our BDC Manager.
This is a performance-based position where your success is tied to both your individual production and the overall success of the department. You'll play a key role in helping the team hit sales, appointment, customer satisfaction, and service growth goals while continuing to produce at a high level yourself.
If you're competitive, process-driven, love coaching others, and thrive in a fast-paced environment, we want to meet you.
What You'll Do- Work alongside the Business Development Manager to drive department performance and achieve monthly sales goals
- Continue handling your own internet and phone leads while serving as a leader within the department
- Assist with coaching, training, and developing BDC Representatives to improve appointment-setting and customer engagement
- Provide support with objection handling, phone skills, and customer communication
- Monitor lead follow-up, appointment quality, CRM activity, and customer satisfaction
- Help ensure department processes and manufacturer standards are consistently followed
- Track key performance metrics and identify opportunities for improvement
- Support dealership sales growth through effective internet, phone, text, and email communication
- Drive service business by managing customer databases, recall campaigns, maintenance reminders, service-due lists, and customer retention initiatives
- Help execute outbound sales and service campaigns through calls, texts, and emails
- Lead by example with professionalism, urgency, and accountability
- Previous automotive BDC experience required OR significant call center/appointment-setting experience
- Proven ability to meet or exceed sales and appointment goals
- Strong leadership qualities with a desire to coach and motivate others
- Exceptional verbal and written communication skills
- Highly organized and detail-oriented
- Process-driven with excellent time management
- Comfortable working in a fast-paced, goal-oriented environment
- Proficient with CRM systems, Microsoft Excel, and other dealership technology
- Positive attitude, strong work ethic, and a team-first mentality
This position offers a competitive base salary plus performance-based commission, rewarding both:
- Your individual production and performance
- Overall department success and key performance metrics
Expected annual earnings: $40,000-$70,000+
Benefits- Health, Dental & Vision Insurance
- Paid Time Off
- 401(k) with Company Match
- Employee Vehicle Purchase Program
- Ongoing Training & Career Development
- Advancement Opportunities within Coggins Auto Group
At Coggins Auto Group, our Business Development Center is more than a call center, it's the engine that drives customer relationships, sales opportunities, and long-term retention. If you're ready to grow as a leader while continuing to produce at a high level, we'd love to hear from you.
Apply today and help lead the future of the Coggins Auto Group.
Skills Required
- Previous automotive BDC experience or significant call center/appointment-setting experience
- Proven ability to meet or exceed sales and appointment goals
- Leadership ability to coach, train, and develop BDC representatives
- Exceptional verbal and written communication skills
- Proficient with CRM systems, Microsoft Excel, and dealership technology
- Highly organized, detail-oriented, and process-driven with excellent time management
- Comfortable working in a fast-paced, goal-oriented environment
- Positive attitude, strong work ethic, and team-first mentality
- Ability to handle personal lead production while supporting department performance
What We Do
Coggins Auto Group is a family-owned automotive dealership group serving Bennington County, VT, and Berkshire County, MA. They specialize in the sales, leasing, and servicing of new and used Honda and Toyota vehicles. The group provides a comprehensive range of automotive solutions, including top-notch maintenance, genuine parts, and expert collision repair, aiming to offer a stress-free vehicle purchasing and servicing experience for their customers.
