In accordance with RNP's Mission Statement, Philosophy of Client Care and Code of Ethics as stated in the Personnel Policies and under the supervision of the Clinical Coordinator, gives information to callers and assists operations with clerical work by performing the following duties.
CORE FUNCTIONS
Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
Accurately prepare and distribute daily census.
Prepares outgoing mail and correspondence, including e-mail and faxes, filing photocopying, collating, and upkeep of office supplies on a daily basis.
Update promotional materials upon one week of change notice.
Schedules intakes and notifies probation of client’s attendance after intake.
Maintain adequate supply of promotional materials (brochures, bookmark, etc.).
Serves as backup for equipment maintenance
Assumes all other appropriate duties as deemed necessary by the supervisor
The above duties may change or shift based on department needs
CORE COMPETENCIES
High school diploma or general education degree (GED); or one year's related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend instructions, short correspondence, and memos. Ability to write correspondence. Ability to carry out written or oral instructions. Considerable knowledge of federal and state laws and regulations regarding client confidentiality. Ability to establish and maintain cooperative professional relationships. Excellent communication skills. Ability to project a professional image.
CERTIFICATES, LICENSES
Incumbents may be required to secure professional certification and/or license. Valid Connecticut driver's license may be required.
Skills Required
- High school diploma or GED, or one year of related experience and/or training, or an equivalent combination of education and experience
- Ability to read and comprehend instructions, correspondence, and memos
- Ability to write correspondence and follow written or oral instructions
- Knowledge of federal and state laws and regulations regarding client confidentiality
- Ability to establish and maintain cooperative professional relationships
- Excellent communication skills
- Ability to project a professional image
- Professional certification and/or license, if required for the position
- Valid Connecticut driver's license, if required for the position
What We Do
A non-profit social service agency dedicated to helping individuals recover from substance abuse, homelessness, and mental health disorders, restoring hope, health, and well-being.
