Asset Owner Operation Service Delivery - Vice President

Job Description
Introductory market language
Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers
Job Summary
As a Vice President of Asset Owner Operation Service Delivery within our Operations team, you will be at the helm of a team dedicated to providing top-notch services to our institutional clients who are asset owners. Your role will involve collaborating with technology, operations, and product teams to ensure seamless delivery of services to our clients, with a particular focus on oversight and reporting. You will spearhead issue resolution, guarantee the proper execution of deliverables, communicate status updates, and provide Key Performance Indicators to senior management to ensure client issues are escalated and prioritized appropriately. You will be responsible for establishing and nurturing a network of partners throughout the Corporate and Investment Bank to foster client-centricity and enhance overall service quality. Your success in this role will be gauged by your strong sense of ownership, your understanding of retirement accounts such as Pension, 401K, VEBA, and your proficiency in accounting deliverables for Fund Accounting, Plan Level, and Regulatory Reporting.
Job Responsibilities

• Lead a team as the point of contact for client queries and issues.
• Manage the global distributed operating model.
• Work with technology, operations, and stakeholders to determine process improvements and strategic direction.
• Handle daily BAU query management and resolution.
• Manage issue escalation and remediation. Coordinate client-requested changes to the operating model and reporting.
• Oversee client behavior changes associated with all JP Morgan's services and initiatives/programs.
• Lead and coordinate client service reviews. Coordinate client restructuring activities and new client onboarding.
• Deliver all client ad hoc reporting successfully. Support audit and regulatory reporting queries.
• Act as a consultant to clients on accounting matters and best practices.

Required qualifications, capabilities and skills

• Over 10 years of experience in Operations.
• Strong technical skills, including accounting principles and theories.
• Knowledge of GAAP Accounting and Fund Accounting for Institutional clients.
• Ability to operate effectively in a global environment and matrix management organization.
• Exceptional leadership and staff development skills with team management experience.
• Excellent communication, influencing, and negotiation skills for building collaborative relationships.
• Strong client service skills.
• Proficient in analytical, problem-solving, critical thinking, and decision-making.
• Experience in working across multiple business areas/functions to achieve results.
• Excellent verbal and written communication; skilled in executive presentations.
• Ability to work independently and multitask in a fast-paced environment.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.