As a Customer Success Manager, you’ll be responsible for managing client relationships, overseeing platform adoption, and ensuring that customers maximize the value of our product. You will represent the voice of the customer, working closely with our tech-savvy internal teams. Your role involves managing customer visits, supporting seasonal trade shows, and providing feedback to optimize the platform’s usability and value.
Key Responsibilities:
- Build and nurture long-term client relationships with clientele in the 3PL and warehousing industries.
- Conduct warehouse visits and provide personalized support to clients to drive software utilization.
- Serve as the main point of contact for customers, ensuring seamless communication and issue resolution.
- Collect and analyze user feedback to improve both the customer experience and internal processes.
- Collaborate with internal teams to ensure customer needs are integrated into product updates and new features.
- Support marketing and sales efforts, including attending trade shows and contributing to presentations.
- Minimum 2 years of experience in 3PL logistics, supply chain management, or warehousing.
- Proven track record in a client-facing role, with an emphasis on customer satisfaction and relationship building.
- Strong communication skills, with the ability to explain technical concepts to non-technical audiences.
- Stock options in high growth startup
- Comprehensive health insurance, 401(k) plan, and unlimited PTO.
- Flexible working environment, with remote options, but preference for in-person collaboration at our Merchandise Mart office.
What We Do
The story of the Great Chicago Fire of 1871 isn’t really about the fire. It’s about what happened next: A remarkable moment when the most brilliant engineers, architects and inventors came together to build a new city. Their innovations – born of passion and practical ingenuity – shaped not just Chicago, but the modern world. What started 140 years ago continues to this day. Chicago’s brightest digital designers, engineers and entrepreneurs are shaping new technologies, disrupting old business models, and resetting the boundaries of what’s possible.
1871 is Chicago’s innovation hub and the #1 ranked private business incubator in the world. It exists to inspire, equip, and support early stage, growth stage and corporate innovators in building extraordinary businesses. 1871 is home to ~400 technology startups, ~200 growth stage companies, and ~1,500 members, and is supported by an entire ecosystem focused on accelerating their growth and creating jobs in the Chicagoland area. The member experience includes virtual and in person access to workshops, events, mentorship, and more. The nonprofit organization has 350 mentors available to its members, alongside access to more than 200 partner corporations, universities, education programs, accelerators, venture funds and others. Since its inception in 2012, more than 850 alumni companies are currently still active, have created over 14,500 jobs, and have raised more than $3.5 billion in follow-on capital.
Come to a place where you can share ideas, take initiative, work hard, grow professionally and, with a little luck, change the world. If that sounds like you, come join us.
Welcome to 1871.
**Please note, the jobs on our job page are positions with our startups.
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