Artist Hospitality

PRIMARY PURPOSE: Staff Artist Hospitality members are responsible for ensuring artists and their touring parties have a positive and comfortable experience during their time at PTG venues.  This role involves managing all aspects of backstage hospitality, including catering, dressing room setup, and coordinating with venue staff to meet the specific needs outlined in the artist’s ‘rider.’

MAJOR DUTIES AND RESPONSIBILITIES:

• Sets up, breaks down, and attends to catering service(s).
• Sets up and prepares dressing rooms according to the rider and instructions of the DOS manager.
• Cleans and breaks down dressing rooms at the end of show.
• Launders, folds, and puts away bath towels, stage towels and kitchen towels.
• Washes dishes that were used and cleared from the dressing rooms, or dishes used to prep items for the dressing rooms.
• Operates elevator by safely transporting passengers between floors in the building.
• Sets up and tears down furniture and supply arrangement of dining room, dressing rooms, and prep areas.
• Cleans and sanitizes as needed throughout a shift.
• Selects and plays appropriate music for tour’s backstage listening pleasure.
• Ensures refreshments are replenished throughout the day for barista, production and touring crew.
• Reviews menus with the culinary team so can understand and communicate the menu clearly to local and touring personnel
• Prepares basic food platters per rider requirements and requests as needed.

●      Adheres to all safety standards. 

●      Performs other duties as assigned. 

MINIMUM EDUCATION AND EXPERIENCE REQUIRED:

●      High School Diploma, or GED.

●      Must be 21 years of age or older.

●      1 year of customer service experience.

PREFERRED QUALIFICATIONS:

●      Knowledge and interest in popular culture and live entertainment.

GENERAL SKILLS/QUALIFICATIONS:

• Strong interpersonal skills. 
• Ability to work with a wide range of people from diverse backgrounds. 
• Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor. 
• Excellent verbal and written communication skills. 
• Ability to work well with others. 
• Outgoing personality and professionalism with customers. 
• Organizational skills with attention to detail. 
• Community-minded. 
• Proficiency with Gmail.  
• Strong work ethic.
• Ability to work autonomously.
• Strong analytical-thinking skills.

PHYSICAL REQUIREMENTS:

●      Able to regularly lift and/or move up to 25 lbs. and occasionally lift and/or move up to 50 lbs.

●      Able to use close vision, distance vision, depth perception, color determination, and adjustment of focus. 

●      Regularly required to sit, stand, walk, talk, and hear.

●      Occasionally required to bend, twist, climb, kneel and balance.

●      Occasionally required to use hands to grasp, reach and operate objects.

●      Must comply with any safety or PPE requirements. 

Reasonable accommodations are made to enable individuals with disabilities to perform essential job functions.

WORK LOCATION(s):  

Any Pabst Theater Group location within the metropolitan Milwaukee area.

SCHEDULE:   

The majority of Pabst Theater Group events occur on nights and weekends.  Must be available to work multiple shifts per week.  Weekend and evening availability is strongly preferred.  Hours are part-time and can vary dramatically from week to week depending on the season.  

WORK ENVIRONMENT:

The work environment consists of historic buildings that host live music.  While performing the duties of this job, the employee is primarily located indoors at Pabst Theater Group venues.  Occasionally the employee is exposed to outside weather conditions if traveling between venues. The noise level in the work environment can range from quiet to loud, depending on the type of event (including but not limited to: concerts, comedy shows, book tours, etc.).  Conditions can include normal to low light conditions.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice.

Travel is not typically required for this position.

This role is a part-time, non-exempt position and covered by a bargaining unit wherein the terms and conditions of employment may be governed by a collective bargaining agreement negotiated between the employer and the union.