Job Summary
Coordinates production support activities for all major systems and related subsystems to ensure the integrity of computer generated data. Applies complete knowledge, skills, and practices to perform assignments.
Job Description
What is the opportunity?
You will work in RBC BlueBay, RBC’s Asset Management business, supporting users of RBC’s in-house Generative AI application to help adopt and drive forward the use of AI within the business. Our users are primarily in the investment team but extend to the rest of the business. You are a recent graduate with a strong foundation in AI technology and its practical applications.
What will you do?
- Provide first-line support to users working with our in-house Generative AI tools.
- Create and maintain documentation for AI tool usage, best practices and use cases across departments.
- Monitor AI system performance and user interaction patterns.
- Collect and analyse user feedback to identify improvement opportunities.
- Assist in developing training materials and conducting user workshops.
- Collaborate with the AI development team to communicate user needs.
What do you need to succeed - Must have?
- Experience utilising Generative AI to succeed in academic or professional projects.
- Understanding of prompt engineering and the latest methods in AI optimisation.
- Proficiency in programming with Python or R.
- Strong numerical and/or statistical skills.
- Previous customer-facing or support role experience.
- Demonstrable desire to work in the finance sector.
What’s in it for you
We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
- Leaders who support your development through coaching and managing opportunities
- Opportunities to work with the best in the field
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
Job Skills
Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software
Additional Job Details
Address:
100 BISHOPSGATE:LONDON
City:
London
Country:
United Kingdom
Work hours/week:
35
Employment Type:
Full time
Platform:
WEALTH MANAGEMENT
Job Type:
Contract (Fixed Term)
Pay Type:
Salaried
Posted Date:
2025-01-29
Application Deadline:
2025-02-05
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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What We Do
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 88,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com.
We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities.
