- Develop a program for leveraging AI tools, agents, LLMs, etc. in support of a Third-Party Risk Management (TPRM) Program, specifically focused on handling responses to customer audits of us.
- Specifically, the solution should be able to parse incoming queries (which may take many forms, spreadsheets being the simplest), locate answers from existing documentation which includes previous responses to similar questions, and populate the response information into the appropriate platform or document.
- Additionally, and as time allows:
- Support the security and IT teams with various efforts, projects, and programs
- Manage projects and tasks as assigned
- Help ensure overall compliance with governance and security models (e.g. NIST Cybersecurity framework controls, Interactions policies, standards, and procedures)
- Respond to requests for assistance from business units and other internal customers
- Keep the Security Manager apprised of activities, issues, commitments, etc.
- Summarize technical details into high-level requirements for presentation to CISO and other management
Job Requirements
- Active pursuit of bachelor’s degree in Computer Science, Computer Security, Information Technology or other relevant field
- Experience with Generative AI tools, trends, and uses
- Ability to take initiative and work both independently and as part of a team.
- Good verbal communications skills and concise written communication skills
- Good organization and multi-tasking skills.
- Familiarity with the business impact of security tools, technologies and policies
- Familiarity with current security trends and threats
- Working knowledge of operating systems, networks, TCP/IP, and related concepts
We've created a culture of people who are dedicated to helping each other and the company succeed. We take time to celebrate wins and recognize accomplishments. Whether it’s a seasonal event or friendly competition, we’re always thinking of new ways to have fun.
Our team's health and well-being is important to us. In addition to a full suite of benefits, we offer 5 weeks of time off with pay, 401k matching, paid parental leave and flexible work schedules. We are all committed to the company’s success by being valued shareowners and are incentivized through individual performance and company results. Come join us!
Interactions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law.
Top Skills
What We Do
We are the world’s largest independent AI company, operating at the intersection of customer experience and AI – two of today’s most innovative and dynamic industries.
We were founded on the belief that every conversation is an opportunity, whether it’s to build trust, provide assistance, get advice, share information or find out something new. It’s important to get it right — every time.
At Interactions, we help leading brands have millions of productive conversations with their busy customers every day, no matter if they’re talking, tapping, typing, or swiping. And along the way, we’re creating happier, more loyal customers and saving businesses millions of dollars.
We’ve been expanding what’s possible in customer sales, service, and support since 2004. With our Adaptive Understanding™ technology, we were the first to commercialize truly omnichannel Intelligent Virtual Assistants that combine artificial intelligence and human understanding. The result? Conversational, engaging interactions across channels. Vastly improved self-service. Customers and businesses getting more done in less time. And amazing conversations.
We are a remote-first company allowing employees to work from anywhere in the US. With that said, we haven't abandoned our offices entirely. They can be reserved for customer meetings, team collaboration, or individual workspace, as needed.
Why Work With Us
Interactions Core Values:
-We Are Passionate About Transforming Customer Experience.
-We Are Obsessed With Our Customers’ Success.
-We Respect Each Other.
-We Create Opportunity.
-We Embrace Disruption.
-We Do What We Say.
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