Overall Job Purpose
Ensure the highest level of quality when interacting with our customers, be customer-oriented and
create value for customers as well as for Hapag-Lloyd.
Job Specification - Key Accountabilities
Evaluate customer potential and conduct MR Sales Planning
Continuously improve the customer portfolio by securing new accounts and removing underperforming accounts
Ensure regular updates of all activities in Salesforce.
Review customer performance with Sales Manager and define appropriate actions.
Where appropriate for their market serve as specialists for a segmented vertical
Prepare and conduct visits, report and follow-up on visits.
Conclude contracts for MR customers (proposal, negotiation, closing)
Record commitments (tender tracking/commercial)
Drive CU business for foreign MRs and adhere to Push-Pull process.
Selectively engage in TM discussions where relevant (e.g., tender guidance and negotiations, special commodity market rates, etc.)
Provide feedback on the market including rates, competition activities, market conditions etc to all relevant stakeholders.
Give clear info to Sales Coordination regarding pricing requirements to enable future communications with TM.
Provide clear info to Sales Coordination regarding handover to Customer Services
Mandatory: Request you to please provide answers to the questions below as part of the shortlisting process (kindly attach your responses along with your resume)Explain what is supply air , return air , set temperature and power off in reefer containers. What is humidity which cargo need humidity setting and why?
If container malfunction reported by consignee at destination, how will you handle the situation?
How will you handle equipment imbalance for India. How will you grow reefer business in India. Pls explain strategy approach for both export and Import.
Responsibilities
Competencies and Values
Hapag-Lloyd Values / Behaviors
Care, Move, Deliver
Positive attitude, can do attitude
Proactive
Energetic and good team spirit
Enthusiastic
Apprenticeship in Shipping or Bachelor’s degree.
5 years of experience in the maritime industry or equivalent combination of education and experience
Experience in Sales and/or Customer Service functions
Advanced negotiation, decision-making and presentation skills, self-confident and friendly when dealing with other
Skills Required
- Apprenticeship in Shipping or bachelor's degree
- Five years of experience in the maritime industry or an equivalent combination of education and experience
- Experience in sales and/or customer service functions
- Advanced negotiation skills
- Decision-making skills
- Presentation skills
- Self-confidence and a friendly customer-facing manner
- Knowledge of reefer container operations, including air supply, return air, set temperature, power-off procedures, humidity settings, and malfunction handling
- Ability to develop export and import reefer business growth strategies and manage equipment imbalance
Hapag-Lloyd Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hapag-Lloyd and has not been reviewed or approved by Hapag-Lloyd.
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Fair & Transparent Compensation — Compensation in corporate, finance, and specialized technical roles is often viewed as competitive for the shipping industry and paired with solid overall benefits. Pay in these areas is described as fair relative to role expectations.
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Strong & Reliable Incentives — Annual or performance-based bonuses are a meaningful part of total compensation and can be strong in profitable years, boosting overall satisfaction. Bonus structures are common and contribute to total rewards.
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Retirement Support — Retirement benefits, including 401(k) plans in some regions, are regarded as solid components of the package. These offerings often sit alongside strong health coverage and paid leave.
Hapag-Lloyd Insights
What We Do
With a fleet of 280 modern container ships and a total transport capacity of 2.1 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13,700 employees and 400 offices in 140 countries. Hapag-Lloyd has a container capacity of 3.1 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents. In the Terminal & Infrastructure segment, Hapag-Lloyd has equity stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. Around 2,900 employees are assigned to the Terminal & Infrastructure segment and provide complementary logistics services at selected locations in addition to the terminal activities.
