Area Manager

GENERAL SUMMARY:

Under general supervision of the Sr Area Manager, performs a variety of duties pertaining to the day-to-day operations of the Reliant portfolio consisting of affordable housing and market multi-family properties and single-family homes. Ensures compliance with all applicable regulatory agencies, federal, state and local law by providing file audits and quality control inspections. Oversees property operations related to budgets, vacancy management, billing and customer service. This position requires frequent travel within assigned region. 

ESSENTIAL FUNCTIONS: 

1. Provides day-to-day oversight of on-site staff at properties by planning, prioritizing, assigning and reviewing the work; working with employees to correct deficiencies.

2. Ensures compliance with regulatory agreements, contracts and company policies; audits files and ensures files are ready and available for any other applicable audit

3. Ensures compliance with all property management and fair housing laws. 

4. Oversees the preparation of delinquent rent notices by preparing, serving and tracking late charges, issuing notices for lease violations and preparing files for legal actions. Resolves resident concerns through written and/or verbal communication and effectively utilizes the settlement conference procedures. 

5. Regularly walks properties and ensures health and safety items and curb appeal are within company expectations.

6. Responds to public inquiries in a courteous manner providing assistance to office staff with difficult and sensitive inquiries and complaints, resolving complaints and providing information as required

7. Assist in preparation of leases and documentation involved in the occupancy eligibility and rental process; receives and reviews accommodation requests with appropriate Management staff.
8. Reviews all new rental application packets, move-in certification and annual recertifications for accuracy.

9. Attends and participates in a variety of resident meetings explaining Reliant policies and procedures. Oversees coordination of community center activities. 

10. Selects, trains and evaluates assigned personnel; provides staff training. 

11. Provides courteous, respectful, honest, timely and professional information to all staff, residents, and visitors for all activities and services in accordance with Reliant Customer Service Policies.

12. Perform other related duties as assigned (investigates fraud complaints, attends and participates in a variety of committees and meetings including community meetings, and stays abreast of regulations, guidelines and procedures.) 

KNOWLEDGE, SKILLS AND ABILITIES:

• Must be able to perform each essential duty satisfactorily.
• Knowledge of interviewing and counseling methods, techniques and procedures.
• Working knowledge of principles and practices of property management record keeping.
• Ability to prepare clear and concise reports and accurate records.
• Good written and oral communication skills.
• Proficient in business computer software such as Word, Excel, Access, and the Web. 
• Able to write and format routine business correspondence, reports, documents, manuals, and presentations.
• Ability to work with general supervision.
• Ability to lead office operations in the absence of on-site supervision.
• Ability to develop a sense of community amongst staff and residents.
• Valid CA Driver’s license with reliable transportation to and from assigned properties. Acceptable driving record and auto insurance limits.

CULTURAL COMPETENCIES:

• Uncompromising integrity and ability to maintain strictest confidentiality.
• Champions the mission, culture and objectives of the organization.
• Demonstrates value and respect for all employees.
• High energy and enthusiasm.
• Performs effectively as a team player. Values the ideas and opinions of others and routinely collects their input as part of decision-making process.

EDUCATION AND EXPERIENCE:

High School diploma or equivalent; Associates preferred with course work in real estate management, property management or business administration. Equivalent of five (5) plus years’ experience in property management or housing environment; Previous experience with leading or supervising staff a plus.

Our compensation package :

• Compensation: $31.33- $36.03 D.O.E
• Monthly cell-phone allowance of $80
• 40 hours of sick leave granted in a lump sum upon hire and on an annual basis
• 9/80 Work Schedule a compressed work schedule that results in employees working 80 hours every 2 weeks while still getting every other Friday off
• Medical, Dental, Vision and Life Insurance offered. No out-of-pocket costs for employee premiums with $325 monthly credit for additional dependents.
• Optional 403(b) program with Company Matching
• Up to 80 hours of vacation hours with accrual beginning after the first 60 days of employment.
• 40 hours of sick leave granted in a lump sum upon hire and on an annual basis
• 9 Holidays per year

PHYSICAL REQUIREMENTS:  0-24% 25-49% 50-74% 75-100%

SEEING: X

Must be able to read reports and use automobile.

HEARING:

Must be able to hear well enough to communicate with co-workers X

STANDING/WALKING/MOBILITY: X

Mobility between departments and to attend meetings of customers/managers

CLIMBING/STOOPING/KNEELING: X

LIFTING/PULLING/PUSHING: X

FINGERING/GRASPING/FEELING: X

Must be able to write, type and use phone system

MENTAL DIMENSIONS:

Must have the ability to read, and interpret complex documents and perform statistical analysis

PHYSICAL DIMENSIONS:

Medium Work: Exerting up to 15 pounds of force occasionally