Software Architect

Our client has an immediate opening for a Unified Communications (UC) Architect responsible for assisting U.S. Citizenship and Immigration Services (USCIS) in the execution of architecture and engineering support for USCIS’s enterprise infrastructure program. Candidate will architect UC solutions with User Interface (UI) and Experience (UX), considering and designing the flow of user experience.

Responsibilities
•    Provides technical/management leadership on major tasks or technology assignments. Establishes goals and plans that meet project objectives. Possesses domain and expert technical knowledge.
•    May supervise others. Directs and controls activities for a client, having overall responsibility for financial management, methods, and staffing to ensure that technical requirements are met.
•    Interactions involve client negotiations and interfacing with senior management. Decision-making and domain knowledge may have a critical impact on overall project implementation.
•    Provide expertise to help deliver, drive, design, and move the agency to a full Unified Communications as a Service (UCaaS) solution.
•    Assist with integrating/bridging technologies between Chime, Avaya One Cloud, and MS Teams.
•    Further enhance these environments, developing quality improvements for video interviews.
•    Assist app teams in building and delivering interfaces with customer-facing applications that require AWS/Azure Voice services.
•    Assist with handset-to-cloud design and specifications relying on SIP to handset; incorporate SRST model adoption and reliability into the design.
•    Securing the platform for call transmission, setup and teardown, active calls, and communications between devices.
•    Continuous engagement with the VAR on improvements with UCaaS technologies.

Qualifications
•    10+ years relevant UC experience and a bachelor’s degree.
•    UC systems design VoIP video conferencing collaboration tools (e.g., Teams, Zoom) SIP QoS for UC.
•    Proficiency in Microsoft Word, Excel, Outlook, PowerPoint, and SharePoint.
•    Ability to communicate clearly with a variety of stakeholders.
•    Ability to effectively solve problems.
•    Strong communication skills, both oral and written.
•    A true team player who maintains a positive attitude in a dynamic environment.
•    Experience in managing multiple projects with independent schedules and budgets simultaneously.
•    Ability to work remotely.

Important Note

Ability to pass a government background investigation, including financial, criminal, residential, educational, foreign affiliation, prohibited substance use, and employment verification; an active USCIS background investigation is preferred.

Must be a U.S. Citizen to be eligible for a suitability determination.

Fully Bilingual (Spanish and English).

Must be a resident of Puerto Rico.