KEY RESPONSIBILITIES
- Ensure that the customer achieves measurable business outcomes from Honeywell Technology solutions while simplifying customer engagement with Honeywell.
- Be the first point of contact for customer operational and service-related needs.
- Coordinate internal teams rather than having the customer chase multiple Honeywell Technology contacts.
- Manage customer-related interactions across Honeywell Technology systems and functions, including for Process Automation.
- Driving key initiatives and strategic programs with key KSA customer
- Capture customer feedback. Drive corrective action plans.
- Translate customer requirements into internal improvement initiatives.
- Develop and execute customer success strategies to drive retention and expansion.
- Act as a trusted advisor to customers by understanding their business objectives and aligning Honeywell’s offerings accordingly.
- Analyze customer data and feedback to identify opportunities for improvement and growth.
- Collaborate with cross-functional teams to ensure a seamless onboarding and implementation process.
- Lead and manage programs to ensure successful execution and delivery
- Define project scope, objectives, and deliverables
- Develop and implement project plans, including timelines, budgets, and resource allocation
- Monitor project progress and ensure adherence to timelines and budgets
- Coordinate and communicate with stakeholders to provide project updates and address concerns
- Drive continuous improvement initiatives to enhance project management processes and practices
Qualifications
YOU MUST HAVE
- Minimum of 10 years of experience in customer success or account management.
- Proven track record of building and maintaining strong customer relationships.
- Experience working with CRM software and customer success tools.
- Strong problem-solving and negotiation abilities specific to customer success management.
WE VALUE
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Master's degree in a relevant field is preferred.
- Passion for customer success and satisfaction.
- Strong leadership and mentoring skills.
- Proactive and results-oriented mindset.
- Continuous learning and adaptability.
If this is your dream role, then we'd love to hear from you.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation..
About UsHoneywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.
Skills Required
- Minimum 10 years of experience in customer success or account management
- Proven track record of building and maintaining strong customer relationships
- Experience working with CRM software and customer success tools
- Strong problem-solving and negotiation abilities specific to customer success management
- Bachelor's degree in Business Administration, Marketing, or a related field
- Master's degree in a relevant field
- Strong leadership and mentoring skills
- Proactive and results-oriented mindset
- Continuous learning and adaptability
Honeywell Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Honeywell and has not been reviewed or approved by Honeywell.
-
Retirement Support — Retirement benefits are anchored by a strong 401(k) match with clear vesting and annual funding mechanics. Plan administration and education resources further reinforce long‑term savings support.
-
Leave & Time Off Breadth — Time away provisions include company holidays, flexible vacation for many exempt roles, and paid sick time. These policies contribute meaningful breadth beyond base pay.
-
Parental & Family Support — Paid parental leave is available to all parents with flexible usage options, and certain family‑building supports are included. Birth mothers can coordinate leave with short‑term disability for extended coverage.
Honeywell Insights
What We Do
Honeywell is a Fortune 500 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.
