AR Supervisor

SUMMARY OF RESPONSIBILITIES

The AR Supervisor- Cash Application supervises a team of up to seven(7) Accounts Receivable Specialists. The Cash Application  Team provides financial and administrative support by ensuring FirstKey Homes receipts for rents and security deposits are applied timely and accurately to resident ledgers. Duties  includes reviewing the resident ledgers for affected transactions prior to funds being applied, processing resident rent adjustments to comply with various Federal and State Housing Authority Program (HAP) contracts and resolving discrepancies according to established policies and procedures in an efficient, timely, and accurate manner.

ESSENTIAL DUTIES

• Supervise team of Accounts Receivable Specialists to drive performance in the following areas:
  • Process resident payments to ledgers accurately and timely to include bankruptcy trustee payments.
  • Review and process resident ledger adjustments as needed.
  • Audit and reconcile resident accounts.
  • Process all returns of resident receipts and credit card disputes.
• Promote and reinforce customer service orientation and compliance standards with internal departments and external agencies.
• Investigate and resolve escalated discrepancies, seek manager approval when needed.
• Review, develop, implement, and document policies and procedures. Update and maintain operating documents according to organizational changes.
• Identify potential efficiencies and internal control enhancements through the implementation of technology.
• Serve as project leader regarding technology implementation and enhancements.
• This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.

To perform this job successfully, an individual must be able to provide leadership to personnel and coach towards performing each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS

• Primarily working indoors, office environment an may sit for several hours at a time
• Prolonged exposure to computer screens
• Repetitive use of hands to operate computers, printers, and copiers
  

REQUIRED EDUCATION AND EXPERIENCE

• Four-year College Degree in Business, Accounting, or General Business or equivalent experience
• Minimum 2-year of overall accounting and cash application experience
• Minimum 2-year leadership experience in supervising and managing small to medium size teams
• Experience with banking regulations, bankruptcy guidelines for receipts and processing receipts
• Experience in contributing to and leading small projects
• Experience using Yardi or similar property management program
• Experience working in a fast pace, high-growth company

REQUIRED SKILLS

• Mathematics— Using mathematics to solve problems
• Critical Thinking— Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Time Management— Managing one's own time and the time of others
• Supervisory experience to include conflict management, performance management and review, problem solving, process improvement
• Speaking— Talking to others to convey information effectively
• Writing— Communicating effectively in writing as appropriate for the needs of the audience
• Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
  

WORK STYLES & BEHAVIORS

• Attention to Detail— Job requires being careful about detail and thorough in completing work tasks.
• Adaptability/Flexibility— Job requires being open to change (positive or negative) and to considerable variety in the workplace.
• Sense of Urgency – Application of cash receipts transactions requires processing accurately and quickly.
• Achievement/Effort— Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
• Dependability— Job requires being reliable, responsible, and dependable, and fulfilling obligations
• Integrity— Job requires being honest and ethical.

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.