A/R Collections Specialist - Peaksware

We are musicians, athletes, coaches and teachers who truly believe in our mission to help people achieve their best. Our software platforms connect performers, instructors and creators enabling them to publish, teach and train using the principles of deliberate practice.

You may know us as TrainingPeaks, MakeMusic, TrainHeroic and Alfred Music. All these brands are under the Peaksware umbrella. TrainingPeaks develops software for coaches and athletes to track, analyze and plan endurance training. TrainHeroic develops software solutions for the strength and conditioning needs of coaches and athletes. MakeMusic develops software to transform how music is composed, taught, learned and performed. Alfred Music creates and publishes educational music to help teachers, students, professionals and hobbyists experience the joy of making music.

We would love to have you join our ever-growing team! All applicants will receive equal consideration for employment regardless of gender, race, national origin, age, sexual orientation, gender identity, physical disability, religion, or length of time spent unemployed.

As A/R Collections Specialist, you will collect past-due receivable balances, apply payments to customer accounts and reconcile accounts according to company policy and practices.

You are a continuous learner with a hunger for knowledge. You approach challenges as opportunities to improve. You value team members’ input from all levels and you actively seek ways to support your colleagues.

You will sit directly with the accounting team, work in close collaboration with accounting, sales and customer service, and report to the Accounting Manager.

• Monitor and maintain a high volume of customer accounts.
• Communicate with customers regarding past due balances and payment questions.
• Ensure accurate customer account balances and reconcile account discrepancies.
• Research overpayments and credit memos for application.
• Charge customer credit cards.
• Assist in tracking, researching, reconciling and communicating customer chargebacks.
• Assist A/R Specialist with customer billing.
• Process daily receipts ensuring prompt and accurate posting of payments to customer accounts; credit card, checks, lockbox, ACH, and wire payments.
• Special projects as assigned by management.
• Perform other duties as assigned.

• 1+ years previous experience specific to collections and cash applications and/or general accounts receivable
• Technically savvy with systems in general and comfortable with switching between multiple financial systems; prior experience using NetSuite preferred
• Ability to manage multiple priorities and navigate nuances of multiple subsidiaries
• Empathetic approach to troubleshooting and customer service
• Quick learner, willing to take initiative, and has great follow through
• Strong listening skills and analytic abilities
• Passion for applied learning in a fast paced environment
• Strong problem solving skills
• Enthusiastic team player with a positive attitude
• Exceptional interpersonal skills who thrives in a team-oriented work environment
• Excellent verbal and written communication skills
• Proven organizational skills and attention to detail
• Skilled in use of Excel spreadsheets
• Identify opportunities for process improvements or automation

• Degree from an accredited university

Peaksware is committed to fair and equitable compensation practices. The hourly range for this role in Colorado is $16.13 - $26.89/hour. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, and certifications.

This role is eligible for variable compensation, including bonus.

• 100% company-paid Medical for employees with buy-up options
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Dependent Care Flexible Spending Account
• Paid Parental Leave
• Teladoc
• Employee Assistance Program (EAP)
• Additional coverage options such as accident and critical illness insurance and hospital indemnity

• Company-paid Short Term Disability
• Company-paid Long Term Disability
• Company-paid Basic Life Insurance and AD&D
• Employee-paid Supplemental Life Insurance for Employee, Spouse, and/or Child

• 401(K)
• 401(K) Matching
• Pet Insurance
• 9 paid holidays annually and unlimited Flexible Time Off (FTO)
• Free TrainingPeaks, TrainHeroic, MakeMusic accounts, and Alfred Music product
• Access to the Performance and Recovery Center (PARC), our on-site fitness facility
• Employee only access to on-site locker rooms and showers
• Employee only access to secure, indoor bike storage
• Access to our onsite Music Studio
• An assortment of “grab’n go” fruit and snacks as well as on tap cold brew, kombucha, and beer.
• Beautiful onsite cafe that includes indoor and outdoor seating and lounge areas.
• Access to e-bikes available exclusively to Peaksware employees
• Significant investment in resources for employee growth and development
• Corporate discounts on select gym memberships and top brand gear
• Flexible work schedule in a culture of trust

This job operates in a professional office environment that is well-lighted, heated, and/or air-conditioned with adequate ventilation and a noise level that is usually moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

All employees must comply with all safety policies, practices and procedures. Report all unsafe activities to your manager and/or Human Resources.

While performing the duties of this job, the employee is regularly required to sit and move about the facility; use hands to handle, or feel; talk by expressing ideas by means of the spoken word; and hear by perceiving the nature of sounds. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.