AR and Claims Specialist

PARR is the total source for homebuilding supplies, solutions, and services. We focus on supplying building materials and solutions to professional home builders of all sizes including custom builders, large production builders, and multifamily builders. Our customers and community members know that they can rely on us for Legendary Service and quality products.

Pay: $23.27 - $27.74
The Accounts Receivable & Claims Specialist is responsible for managing credit on customer accounts, processing payments, resolving claims, and supporting financial recovery efforts. This role combines traditional accounts receivable functions with product claim administration, requiring strong analytical skills, attention to detail, and the ability to work collaboratively with customers, manufacturers, sales teams, warehouse personnel, and accounting departments to achieve timely and accurate resolutions.

Duties and Responsibilities

Accounts Receivable

• Generate and distribute customer invoices and billing documents as needed.
• Process incoming customer payments, including checks, electronic transfers, lockbox transactions, and account credits.
• Reconcile customer accounts by matching payments to open invoices and investigating discrepancies.
• Monitor accounts receivable aging reports and proactively follow up on past-due balances.
• Conduct collection activities using professional communication techniques to secure payment while maintaining positive customer relationships.
• Create and maintain customer account information, including payment records, reseller permits, credit documentation, and supporting financial records.
• Provide trade references and account history information as authorized.
• Maintain organized, accurate, and confidential customer and financial records.

Claims Processing & Resolution

• Receive, review, and log claims for damaged, defective, or disputed products.
• Investigate claims by evaluating shipping documents, invoices, purchase orders, photographs, warehouse records, and physical product samples when necessary.
• Cross-reference findings with internal inventory and warehouse data to verify shortages, damages, or discrepancies.
• Manage manufacturer warranty, defective merchandise, and customer satisfaction claims from initiation through resolution.
• Coordinate with vendors and manufacturers to recover costs, process reimbursements, and resolve non-resalable product issues.
• Create pending returns and credits, review supporting documentation, and approve or deny credit requests in accordance with company policies.
• Partner with Accounts Payable teams to process approved credits, refunds, and vendor recoveries.
• Negotiate fair claim settlements with customers, suppliers, and transportation carriers when liability is disputed.
• Communicate claim decisions clearly and professionally while balancing customer satisfaction with company and manufacturer policies.
• Track recurring product defects, shortages, and claim trends and communicate findings to Purchasing, Sales, Warehouse, or Vendors to help reduce future losses.

General Responsibilities

• Build and maintain positive relationships with customers, vendors, manufacturers, carriers, and internal departments.
• Ensure compliance with company policies, accounting procedures, and documentation requirements.
• Assist with process improvements that increase efficiency and accuracy in receivables and claims management.
• Perform additional duties and special projects as assigned.

Qualifications

• Minimum of two (2) years of experience in Accounts Receivable, Credit, Claims Administration, or a related financial/customer service role
• High School Diploma or GED required
• Must be able to type 40+ WPM
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Ability to speak, write and read English
• Experience within wholesale distribution, hardware, building materials, or related industries is preferred.
• Knowledge of hardware products, manufacturers, warranty programs, and distribution processes is preferred.

Interpersonal Skills

• Strong analytical and investigative problem-solving abilities.
• Strong focus, planning, organizational and time management skills with the ability to manage changing priorities, handle multiple projects, and do what is necessary to meet deadlines, while maintaining a high degree of attention to detail and accuracy.
• Ability to interpret and apply company policies, vendor agreements, and manufacturer claim procedures.
• Effective negotiation and conflict-resolution skills.
• Excellent written and verbal communication skills. Communication can include, but is not limited to: in-person (verbal and non-verbal), written, e-mail, telephone
• Professional interpersonal skills with the ability to collaborate across departments and build positive customer relationships.
• Ability to make sound decisions using both financial data and business judgment.
• High level of discretion when handling confidential customer and company information.

• Ability to function independently, as part of a team within your own department with a positive attitude, strong work ethic and commitment to excellence.
• Ability to think and respond quickly, positively and professionally to constantly changing circumstances.
• Ability to appropriately manage stress and interact with others.

Working Conditions

Primary working conditions are in an office environment with a computer for 40 hours per week, working typically between 7 am and 5 pm.

Physical Requirements

• Ability to sit and/or stand for extended periods
• Must be able to lift/push/pull up to 20 pounds and carry objects 50 feet
• Must be able to work in an office environment

We know that without great people, we can't be a great company. Voted as one of the "Top Places to Work" by the Oregonian for the 3rd year in a row, we offer industry-leading benefits:

• Everyone starts earning 2 weeks of vacation per year on day 1, and gains an additional day every year worked up to 4 weeks off

• Employee paid sick days

• 7 holidays

• Standard medical plan with a very low $1,000 deductible

• Dental, Vision, EAP (Employee Assistance Program)

• Massage, Chiropractic and Acupuncture coverage

• FSA (Flexible Spending Account) and Childcare pretax spending programs

• Footwear subsidy through boot vendor after 90 days of employment

• Up to 50% match on the first 6% you contribute to your 401(k) after 1 year of employment and fully vested at the end of your 3rd year

• In addition to the 401(k) match, there a 3% profit share contribution to the 401(k), with Board approval

• Tuition reimbursement (up to $2,500/year)

• Annual profit sharing (every full time employee who worked the full year earned a minimum of $525 for the 2024 year)

• $1,000 referral bonus

PARR Promotes!

We have a transparent pay structure, and love to promote from within. Our current CEO started with the company as a driver and by being open to change and a self-starter he climbed the ranks to the role he has today. There are many members of our management team who started their careers in our entry-level positions. If you're willing to work hard, there's no reason you won't earn regular merit increases and promotions. There is A LOT of opportunity - PARR is growing fast!

We value our employees like family and are constantly working to provide a safe place to work for our employees. Most of our locations are not open past 5 and all our locations are closed on Sundays.

Our company mission is Legendary Service through Teamwork, and we take that seriously. When you join our team, you're joining a family owned company that's been in business for 90 years, with a well-established reputation as a leader within the building material supply industry in the United States.