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Job DescriptionThe Future Begins Here
At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.
Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.
At Takeda’s ICC we Unite in Diversity
Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.
The Opportunity
Join Takeda’s Consumer & Content Innovation team and help shape the future of our commercial platforms. Our mission is to contribute to better patient outcomes by enabling our business partners to deliver the right messages to the right customers at the right time. As part of a global, cross-functional team, you will develop innovative technologies and advance our highly interconnected, increasingly AI-driven and agentic content ecosystem to enable compliant, personalized customer engagement at scale.
In this role, you will help ensure the reliable operation of our enterprise content platforms, Aprimo and Veeva Vault PromoMats. You will support users across global markets, resolve operational challenges and identify opportunities to simplify processes, improve service quality and introduce automation.
Responsibilities
- Provide day-to-day L1/L2 application support for Takeda's enterprise content platforms, Aprimo Digital Asset Management (DAM) and Veeva Vault PromoMats (VVPM), ensuring reliable operations and timely resolution of user issues.
- Investigate, troubleshoot and resolve incidents and service requests related to platform functionality, user access, content management, workflows and system configurations.
- Support platform-specific processes, including asset uploads, metadata management, content lifecycles, MLR review and approval workflows, and content synchronization between integrated systems.
- Perform routine operational activities, including user and permission management, system monitoring, basic configuration changes and validation of platform functionality.
- Monitor and troubleshoot content synchronization and integration issues across Aprimo, Veeva Vault and connected enterprise systems, escalating complex technical issues to the appropriate teams.
- Manage incidents and service requests through established IT service management processes, ensuring accurate documentation, timely updates and adherence to agreed service levels (SLAs).
- Collaborate with platform managers, development teams, business stakeholders and external vendors to investigate and resolve operational issues.
- Support platform releases, configuration changes and upgrades through functional validation, regression testing and post-deployment monitoring.
- Maintain support documentation, knowledge articles and standard operating procedures to facilitate knowledge sharing and efficient issue resolution.
- Identify recurring incidents and opportunities for process improvements, automation and enhanced platform stability.
- May need to work in a shift (12 noon - 10 pm IST)
Skills and Qualifications
- 3+ years of relevant experience in IT application support, technical operations or enterprise SaaS platform support, preferably in a global enterprise environment.
- Strong understanding of application support processes, incident management, troubleshooting and IT service management principles (ITIL).
- Experience supporting enterprise content management, digital asset management (DAM), document management or workflow-based applications.
- Hands-on experience with Veeva Vault PromoMats and/or Aprimo DAM is strongly preferred.
- Familiarity with user administration, role-based access controls, metadata, document lifecycles and configurable business workflows.
- Basic understanding of enterprise integrations, APIs and data synchronization, with the ability to investigate and escalate integration-related issues.
- Experience using IT service management and collaboration tools such as ServiceNow, Jira or equivalent platforms.
- Understanding of software testing, release management and change management processes.
- Knowledge of pharmaceutical Commercial/Marketing operations, including Medical, Legal and Regulatory (MLR) review and approval processes, is preferred.
- Strong analytical, troubleshooting and problem-solving skills, with the ability to independently resolve routine issues and escalate complex problems appropriately.
- Certification on Veeva Vault Platform Administrator and/ or Aprimo is good to have
Required
- Bachelor's degree in Information Technology, Computer Science, Engineering or a related field, or equivalent relevant professional experience.
- Minimum 3 years of experience in application support, IT operations or a comparable technical support function.
- Customer-focused mindset with a commitment to providing responsive, high-quality support to business users.
- Strong communication and interpersonal skills, with the ability to explain technical issues clearly to both technical and non-technical stakeholders.
- Ability to work collaboratively within cross-functional, geographically distributed teams and coordinate effectively with internal and external support groups.
- Structured and analytical approach to troubleshooting, with strong attention to detail and accurate documentation.
- Ability to prioritize multiple support requests, manage workload effectively and meet agreed service levels.
- Demonstrated ownership and accountability for assigned tasks, with the ability to work independently within established procedures and escalate when appropriate.
- Willingness to learn new technologies, business processes and platform capabilities in a continuously evolving enterprise environment.
- Professional proficiency in English, both written and verbal.
What Takeda Can Offer You:
- Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people.
- At Takeda, you take the lead on building and shaping your own career.
- Joining the ICC in Bengaluru will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.
Benefits
It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:
- Competitive Salary + Performance Annual Bonus
- Flexible work environment, including hybrid working
- Comprehensive Healthcare Insurance Plans for self, spouse, and children
- Group Term Life Insurance and Group Accident Insurance programs
- Health & Wellness programs
- Employee Assistance Program
- 3 days of leave every year for Voluntary Service in additional to Humanitarian Leaves
- Broad Variety of learning platforms
- Diversity, Equity, and Inclusion Programs
- Reimbursements – Home Internet & Mobile Phone
- Employee Referral Program
- Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 days)
About ICC in Takeda
- Takeda is leading a digital revolution. We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.
- As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.
LocationsIND - BengaluruWorker TypeEmployeeWorker Sub-TypeRegularTime TypeFull time
Skills Required
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience
- Minimum 3 years of experience in application support, IT operations, or a comparable technical support function
- Experience in IT application support, technical operations, or enterprise SaaS platform support
- Strong understanding of application support, incident management, troubleshooting, and IT service management principles
- Experience supporting enterprise content management, digital asset management, document management, or workflow-based applications
- Hands-on experience with Veeva Vault PromoMats and/or Aprimo DAM
- Familiarity with user administration, role-based access controls, metadata, document lifecycles, and configurable workflows
- Basic understanding of enterprise integrations, APIs, and data synchronization
- Experience with ServiceNow, Jira, or equivalent IT service management and collaboration tools
- Understanding of software testing, release management, and change management processes
- Knowledge of pharmaceutical commercial or marketing operations, including MLR review and approval processes
- Veeva Vault Platform Administrator and/or Aprimo certification
- Customer-focused mindset and commitment to responsive, high-quality business-user support
- Strong communication and interpersonal skills in technical and non-technical contexts
- Ability to collaborate across geographically distributed teams and coordinate with internal and external support groups
- Structured, analytical troubleshooting approach with strong attention to detail and accurate documentation
- Ability to prioritize support requests, manage workload, and meet service levels
- Ownership, accountability, independent work capability, and appropriate escalation judgment
- Professional proficiency in written and verbal English
- Willingness to work a shift from 12 noon to 10 pm IST
Takeda Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Takeda and has not been reviewed or approved by Takeda.
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Retirement Support — Retirement benefits include a dollar-for-dollar 401(k) match with immediate vesting, plus an additional annual contribution that increases with age and service. These features are positioned as a notable strength in the U.S. offering.
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Parental & Family Support — Family supports span extended paid bonding leave alongside fertility, adoption, surrogacy, childcare, and caregiver resources. The scope of these programs is broad and prominent within the package.
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Healthcare Strength — Health coverage spans PPO and HSA-enabled options with prescription, dental, and vision, complemented by mental-health support and a 24/7 EAP. The breadth of coverage and wellness resources is a recurring highlight.
Takeda Insights
What We Do
For over 240 years, Takeda’s propensity to evolve has driven the next generation of innovation, and as a future-focused organization, we’re continuing to drive forward with endurance in our steadfast pursuit to achieve the best outcomes for our patients in a rapidly changing world. We have been preparing for this period of value creation by investing in data, digital and technology, and we’re proud of our employees and their commitment to turning groundbreaking ideas into life-changing impacts. Since our founding in Japan, integrity and putting patients first have been at the heart of our identity, and we will emerge ready for our future as one of the most trusted and science-driven digital biopharmaceutical companies. Join a team where your innovation impacts lives. Together, we’ll realize improved outcomes by improving data quality, enhancing launch execution and improving the patient journey. You’ll play a critical role in accelerating data collection and increasing accuracy across all parts of the business. Patients across the globe will benefit from access to treatments afforded by greater opportunities and efficiency in our research and development.
Why Work With Us
We connect to our history and Japanese heritage through everything we do to bring our purpose, values, vision, and imperatives to life. We are committed to bringing better health and a brighter future to patients. Being a part of Takeda means having the opportunity to be a part of something bigger than yourself.
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