It’s an exciting time to join Superbet, we’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.
As APR Operations Team Leader, you will oversee and support the Anti-Fraud, Payments & Risk (APR) team to ensure operational excellence, compliance with regulatory standards, and efficient delivery of services. You will play a key role in safeguarding payment processes, preventing fraud, and fostering the professional growth of your team
What you will be doing :- Lead and supervise daily APR operations, ensuring service levels and volumes are consistently met.
- Oversee payment flows, PSP performance, and customer fund withdrawals.
- Monitor bonus campaigns, identifying risks and vulnerabilities.
- Ensure processes are compliant with regulations and maintain alignment with Compliance, AML, and Legal teams.
- Escalate and report suspicious transactions, contribute to fraud registers, and support AML initiatives.
- Support onboarding and training of new team members.
- Allocate tasks, conduct performance reviews, and hold 1:1 feedback sessions.
- Resolve sensitive operational issues with balanced decision-making.
- Oversee refund processes and adjust workflows in line with market trends.
- Collaborate with other team leaders to enhance efficiency and consistency.
- Detect and prevent fraudulent activity through account monitoring and verification procedures.
- Contribute to team development by identifying training needs and evaluating performance.
- Foster a respectful, positive, and professional work environment.
- Take accountability for the quality, security, and efficiency of team activities.
We are looking for someone who:
- Brings more than 2 years experience in a similar role.
- Communicates clearly, collaborates well, and shares knowledge.
- Brings strong planning, analytical, and prioritization skills.
- Is detail-oriented, results-driven, and proactive.
- Adapts quickly, resolves conflicts, and builds positive relationships.
- Works effectively with diverse teams and embraces continuous learning.
- Has good written and spoken English.
- Thrives under pressure with sound judgment.
About Superbet Group
Superbet is a global tech and entertainment company committed to delivering thrilling, technology-driven, sports betting and gaming experiences to millions of customers worldwide. Established in 2008, in Romania, the Group operates in over 12 countries, with key markets in Romania, Belgium, Poland, Serbia, and Brazil.
Superbet’s ambitious growth strategy currently focuses on expanding across Europe and Latin America while delivering immersive customer experiences and redefining ways to connect with its audience. Across international markets, the Group’s global expansion strategy is driven by innovation, responsible technology, and a passion for supporting iconic sports clubs and athletes.
Global Recognition and Standards
In 2019, Blackstone Inc., the world’s largest private equity firm, recognized Superbet’s vision and achievements with a strategic minority investment of €175 million. In 2025, the company further strengthened its financial position through a 1.3 billion Euro refinancing agreement, reinforcing its partnerships with Blackstone and certain funds and accounts managed by HPS Investment Partners, paving the way for an accelerated global growth.
As a leader in compliance and best practices, Superbet Group is an active member of the International Betting Integrity Association (IBIA) and the European Betting & Gaming Association (EGBA).
What We Do
We are a tech & entertainment company founded in 2008, with a dream of bringing exciting, technology-powered entertainment in sports & gaming to millions of customers around the world. Our group is present in 10 countries, in terms of operations or tech hubs, with the most important markets being Romania, Belgium, and Poland. The Superbet team gathers more than 4.500 people, acting as the major driving force behind our success. Tech-powered global entertainment platform At Superbet, technology and innovation are at the heart of everything we do. Our tech hubs in Zagreb, London, and Bucharest are focused on developing the best proprietary technology, innovative products, and new ways to engage with our passionate customer base. Following record-breaking years for the Group, we are moving ever closer to our goal of exciting the world. Our plans are big - expanding our presence in Central and Eastern Europe and creating a unique experience for our customers. Our Credentials The world's largest private equity fund, Blackstone Inc., recognized our vision. That's why we received a strategic investment of 175 million euros in 2019. As leaders in compliance and best practices, we are members of the International Betting Integrity Association (IBIA) and the only company which has won four times the Best Sports Betting Operator in CEE award at the Central and Eastern European Gaming Conference (CEEGC
