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Dutro Ford is seeking a detail-oriented and customer-focused Appointment Coordinator to join our team in Zanesville, OH. This role is crucial in ensuring our service department runs smoothly by scheduling and managing service appointments, providing excellent customer service, and maintaining clear communication between customers and service technicians.
Responsibilities- Schedule and confirm service appointments for customers promptly and accurately.
- Greet customers courteously and address their service needs and questions.
- Maintain detailed records of appointments and service requests using dealership management software.
- Communicate appointment details clearly to the service department staff.
- Follow up with customers regarding service status and feedback.
- Assist in managing workflow to optimize service department efficiency.
- Handle customer inquiries via phone, email, and in-person professionally and efficiently.
- High school diploma or equivalent.
- Previous experience in an appointment scheduling or customer service role preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Familiarity with computer systems and appointment management software.
- Professional and friendly demeanor.
- Competitive hourly wage of $13.00 - $16.00, paid weekly.
- Opportunity to work with a supportive and dynamic team.
- Stable employment with a reputable company in the automotive service industry.
- Potential for growth and advancement within the company.
Dutro Ford is a well-established automotive dealership located in Zanesville, OH, dedicated to providing exceptional customer service and quality vehicle maintenance. We pride ourselves on our friendly atmosphere, professionalism, and commitment to our community. Join us and be a part of a team that values hard work, integrity, and customer satisfaction.
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Skills Required
- High school diploma or equivalent
- Previous experience in appointment scheduling or customer service
- Strong communication and interpersonal skills
- Ability to multitask and manage time effectively in a fast-paced environment
- Familiarity with computer systems and appointment management software
- Professional and friendly demeanor
What We Do
Dutro Ford Lincoln Inc. is a full-service Ford dealership in Zanesville, Ohio, offering new and pre-owned Ford vehicles, financing and leasing assistance, and OEM parts and maintenance. The dealership provides sales, a finance center, and a service department that handles routine maintenance and complex repairs. Dutro serves nearby communities including Lancaster, Coshocton, Newark, and Athens, emphasizing customer service and long-term vehicle ownership support.
