Westminster Toyota has been located in the center of the lower mainland in New Westminster for 30 years, the dealership has a strong presence with many loyal customers. Our Associates work in a supportive, diverse, and fun environment. This positive work environment leads to a positive customer experience and is a big part of why our customers would refer us to their friends. We are an equal opportunity employer committed to providing a diverse environment. If this sounds like the right opportunity for you, submit your application today!
Job Description
Key Responsibilities:
- Handle all inbound leads (phone, email, website, walk-ins) in a timely and professional manner
- Conduct outbound calls and follow-ups on unsold leads, previous customers, and service customers
- Schedule and confirm appointments for the sales team
- Maintain accurate and up-to-date records in CRM systems
- Build rapport with customers to understand needs and match them with appropriate vehicles
- Follow dealership processes for lead management and response times
- Work closely with the sales team to ensure a smooth customer handoff
- Assist in marketing campaigns, promotions, and database mining
- Track daily/weekly/monthly performance metrics (appointments set, shown, sold)
- Ensure high level of customer satisfaction and positive experience
- Previous customer service, call center, or sales experience preferred (automotive is an asset but not required)
- Strong communication skills (phone, email, text)
- Comfortable handling high call volumes and multitasking
- Basic computer skills and experience with CRM systems
- Positive attitude, self-motivated, and goal-oriented
- Ability to work in a fast-paced environment
Key Skills:
- Customer relationship building
- Objection handling
- Time management and organization
- Attention to detail
- Team collaboration
Additional Information
Working Conditions:
- Full-time position, including evenings and weekends
- Fast-paced dealership environment
- Performance-based incentives/bonuses may apply
Compensation:
- Base salary plus commission structure
- Performance-based bonuses tied to appointments set, shown, and vehicles sold
- Earning potential increases with performance
Westminster Toyota will provide the training required to help you succeed with your automotive career. This job is for you if you love the idea of writing your own paycheque, with our performance based pay plan you have the opportunity to control your income and enhance your career, starting today! We offer a comprehensive benefits package that includes extended health and dental coverage.
If this sounds like the right opportunity for you, submit your application today!
We thank all applicants for their interest, however only qualified candidates will be contacted directly.
Skills Required
- Previous customer service, call center, or sales experience
- Automotive experience (asset)
- Strong communication skills (phone, email, text)
- Comfortable handling high call volumes and multitasking
- Basic computer skills and experience with CRM systems
- Positive attitude, self-motivated, and goal-oriented
- Ability to work in a fast-paced environment
- Ability to work full-time including evenings and weekends
- Experience with lead management, follow-ups, and maintaining accurate CRM records
What We Do
Westminster Toyota is a Toyota dealership based in New Westminster, British Columbia, providing a wide selection of new and pre-owned vehicles. The company offers exceptional car care and customer service to the lower mainland region, including Burnaby and Vancouver. Founded in 1988, it is dedicated to delivering high-quality automotive sales and professional maintenance services to its diverse customer base.
