Applied AI Solutions Lead

• Partner directly with business teams to understand how work is actually performed, including steps that are undocumented, manual, or worked around.
• Analyze data on bus partnership
• Identify, evaluate, and prioritize opportunities where AI creates measurable leverage in a business workflow, and advise clearly where it does not.
• Advise business teams on how to make effective use of approved AI platform capabilities, including Skills, Projects, Custom GPTs, and Microsoft 365 add-ins.
• Help business teams understand what is realistic when AI solutions draw on firm data, spanning structured sources such as CRM and reporting systems and unstructured sources such as document repositories and shared content libraries.
• Advise on how AI-enabled Microsoft 365 capabilities, across Excel, PowerPoint, Word, and Outlook, can and should be applied to a team's actual work.
• Serve as the business-facing partner during evaluation and rollout of approved connectors between AI platforms and enterprise systems, helping teams understand what a connector will and will not do for them.
• Flag the data access, classification, and permission questions a proposed use case raises, and route them to Information Security and Data Governance early.
• Set realistic expectations with business teams on solution quality and limitations, including how scope and data currency affect what a connected AI capability can reliably deliver.
• Determine which steps in a workflow require human judgment and which can be supported by AI, and document that reasoning for review.
• Prepare solutions for firm governance review, including documentation, testing evidence, and identification of a named business owner.
• Establish and maintain business ownership of delivered solutions so they remain supported and maintainable independent of any individual.
• Convert individual solutions into repeatable patterns and maintain a catalog of reusable solutions available across the firm.
• Collect and synthesize practitioner feedback and translate it into platform, capability, and vendor roadmap input.
• Contribute to the firmwide AI use case inventory and to the evidence base for realized business value.
• Partner with Legal, Compliance, Risk Management, and Information Security where solutions involve client data, client-facing output, or supervisory obligations.
• Maintain awareness of evolving AI platform capabilities, including agentic features, and assess their applicability to firm workflows.
• Contribute to standards, operational playbooks, solution documentation, and technical enablement content.
• Mentor colleagues and contribute to the development of applied AI best practices across the organization.

• 6+ years of experience in management consulting, business analysis, process design, product management, or a business role with technology partnership accountability within enterprise environments.
• Hands-on, applied experience using AI platforms to solve real business problems, with outcomes that others in the organization adopted and relied on.
• Demonstrated experience shaping how a business workflow should evolve, not only documenting it, with results that can be described concretely.
• Strong applied understanding of prompt and context design, model capabilities and limitations, and what separates a use case that will work well from one that will not.
• Experience working with enterprise SaaS platforms and translating platform capabilities into business guidance.
• Proven ability to balance business objectives with governance, risk, and compliance requirements.
• Experience helping a technology solution or use case move through a formal risk, compliance, or audit review process.
• Strong working knowledge of document-centric and data-centric business workflows, including Microsoft 365 applications.
• Applied understanding of how AI solutions draw on enterprise data sources, including both structured systems and unstructured document repositories, well enough to set realistic expectations with a business team.
• Working knowledge of Microsoft 365 content and collaboration structures, including SharePoint and OneDrive, and familiarity with Office add-ins, plugins, or comparable in-application AI tooling.
• Practical understanding of data classification, permissioning, and access models, and how they shape what a business team can realistically expect an AI tool to access.
• Ability to explain, in business terms, why an AI-enabled capability is underperforming, and to advise a team on what would need to change.
• Experience gathering user feedback and translating it into prioritized capability requirements.

• Strong analytical, problem-solving, and process design capabilities.
• Excellent written and verbal communication skills, including the ability to explain AI capabilities and limitations to non-technical business audiences.
• Strong organizational and project management skills with the ability to manage multiple priorities simultaneously.
• Collaborative team player with strong stakeholder management skills and credibility with senior business colleagues.
• Strategic thinker with the ability to operate both strategically and in close, day-to-day partnership with business teams.
• Self-motivated with a strong sense of accountability and ownership.

• Bachelor's degree in a business, technology, or quantitative discipline preferred; equivalent experience will be considered.
• Industry certifications preferred but not required.

• Experience working in highly regulated industries such as financial services.
• Domain experience in private wealth management, trust and estates, investment management, or family office services.
• Familiarity with enterprise AI platforms such as Claude Enterprise or ChatGPT Enterprise, including agentic capabilities.
• Familiarity with retrieval-based or search-based AI solution patterns and the tradeoffs involved in scoping what a tool can see, well enough to explain them to a business audience.
• Experience with Salesforce or comparable CRM data, and with APIs or integration platforms.
• Familiarity with emerging AI governance frameworks and guidance from organizations such as NIST.
• Experience supporting enterprise-scale technology adoption or transformation initiatives.
• Passion for continuous learning and staying ahead of emerging AI capabilities and applications.

The base salary range for this position is $120,000.00 - $160,000.00 per year. This range reflects the minimum and maximum base salary we reasonably expect to pay for this role. In addition, this position may be eligible to participate in the relevant business unit’s incentive compensation plan, and other compensation programs as applicable. Eligible employees may participate in a 401(k) program with a generous profit-sharing contribution, medical, prescription dental, and vision coverage; life insurance; disability coverage; paid holidays; vacation; and sick time, subject to plan terms and Company policies.

About Bessemer Trust:

• Bessemer Trust is a family office, overseeing $250 billion in assets for 3,000 individuals and families of substantial wealth. Its more than 1,300 employees are singularly focused on private wealth management — disciplined investment management, sophisticated wealth planning, comprehensive family office services, and highly personalized client service.
• Established in 1907 as the family office for Annie and Henry Phipps, Bessemer Trust is in its seventh generation of ownership by the Phipps family. As a self-made entrepreneur, Henry Phipps was a founding partner and chief financial officer of Carnegie Steel.
• Bessemer Trust retains its original focus as a privately owned and independent wealth manager deeply committed to its mission of providing peace of mind to its clients. Bessemer’s adherence to putting clients’ interests first, fiduciary mindset, and highly collaborative culture are at the heart of everything the firm does.

 Key Facts:

• For more than 119 years, Bessemer Trust has operated continuously in a single line of business, independently owned by one family.
• Headquartered in New York’s Rockefeller Center, Bessemer Trust has 22 offices in total. Woodbridge, NJ, is one of the firm’s largest offices, which hosts a wide range of technology and operations professionals. In addition to its sizable presence in New York and Woodbridge, the firm provides client service through offices in Atlanta, Boston, Chicago, Dallas, Delaware, Denver, Garden City, Grand Cayman, Greenwich, Houston, Los Angeles, Miami, Naples, Nevada, Palm Beach, San Diego, San Francisco, Seattle, Stuart, and Washington, D.C.
• To watch a video about Bessemer Trust’s history, click here.
• To learn more about Bessemer Trust, click here.

 About Our Employee Rewards and Benefits:

• We provide exceptional rewards and benefits that are among the best in the industry, giving our people access to a wide range of options, including:
• Competitive base salary plus discretionary annual bonus for select positions
• A 401(k) plan with a generous annual profit-sharing contribution
• Personalized development and career opportunities, including tuition reimbursement support
• Comprehensive medical, dental, and vision plans with zero contributions for employee coverage
• Employee assistance (EAP) and wellness programs
• Hybrid work environment: 60% in office, 40% remote for most positions
• Paid time off and paid parental leave
• Employer-paid life insurance and short- and long-term disability coverage
• Legal services and financial wellness plans at no cost to employees

Bessemer Trust is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We encourage candidates of diverse backgrounds to apply.