Job Description
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
As an Applied AI Machine Learning Lead within our dynamic team, you will be responsible for applying advanced machine learning techniques to intricate tasks such as natural language processing, speech analytics, and recommendation systems. Your role will involve active collaboration with various teams and participation in our knowledge sharing community. You will thrive in a highly collaborative environment, working closely with business professionals, technologists, and control partners to implement solutions into production. Additionally, your strong passion for machine learning will promote you to independently invest time in learning, researching, and experimenting with new innovations in the field.
Job Responsibilities

• Develop state-of-the art machine learning models to solve real-world problems and apply it to tasks such as NLP, speech recognition and analytics, or recommendation systems
• Choosing, extending, and innovating ML strategies for various banking problems
• Analyzing and evaluating the ongoing performance of developed models
• Collaborate with multiple partner teams such as Business, Technology, Product Management, Legal, Compliance, Strategy and Business Management to deploy solutions into production
• Learning about and understanding our supported businesses in order to drive practical and successful solutions

Required qualifications, capabilities, and skills

• MS with 7+ years, or PhD with 4+ years of hand-on industry experience in Machine Learning.
• Good understanding of the latest advancement of NLP concepts, such as the transformer architecture and knowledge distillation.
• Experience in classical ML techniques including classification, clustering, optimization, cross validation, data wrangling, feature selection, and feature extraction
• Ability to design experiments - establish strong baselines, choose meaningful metrics, and evaluate model performance rigorously
• Scientific thinking with the ability to invent and to work both independently and in highly collaborative team environments
• Solid written and spoken communication skills

Preferred qualifications, capabilities, and skills

• 5 years of hands-on experience with virtual assistant model development and optimization
• Familiarity with continuous integration models and unit test development
• Experience with A/B experimentation and data/metric-driven product development

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.