We have an exciting opportunity for you to enhance your career by joining Consumer & Community Banking - Data & Analytics team.
As the Applied AI ML Senior Associate within Customer Analytics team, you will be responsible to drive and deliver the roadmap for AI, GenAI, and Agentic AI across marketing analytics and decisioning. This leader will technically lead a team and partner closely with Marketing, Product, Data, Technology, Risk, Legal, and Compliance to take AI initiatives from ideation → prototyping → production deployment → ongoing monitoring and optimization, delivering measurable customer and business impact.
Job Responsibilities- Contribute to the end-to-end delivery of AI roadmap for Marketing Analytics (prioritization, sequencing, value cases, resourcing, and dependency management).
- Deliver high-impact use cases (e.g., next-best-action, audience selection, lifecycle marketing optimization, content intelligence, measurement automation, marketing ops copilots/agents).
- Translate marketing and analytics needs into scalable technical solutions and platform-aligned capabilities.
- Implement solutions as per design and technical direction for ML, GenAI (RAG/fine-tuning where appropriate), and agentic workflows with clear architectural patterns.
- Drive engineering and data science execution across the full lifecycle.
- Establish best practices for reproducibility, documentation, code quality, and model governance across the team.
- Develop and operationalize models for propensity, churn/retention, uplift/causal impact, attribution/MMM support, segmentation, channel optimization, and experimentation.
- Build measurement frameworks that connect AI initiatives to marketing KPIs (incrementality, conversion, retention, engagement, and operational efficiency).
- Ensure solutions meet JPMorganChase standards for model risk management, data privacy, security, fairness/bias testing, explainability, and auditability.
- Partner with Risk/Controls teams to deliver artifacts and controls required for approvals, change management, and ongoing compliance.
- Serve as a senior technical partner to Marketing and Analytics leaders; communicate tradeoffs, timelines, and value realization clearly.
- 5+ years of experience in data science/ML/AI with a track record of thought-leadership in building AI systems.
- Hands-on expertise in designing and deploying solutions using ML, GenAI patterns and agentic AI orchestration concepts.
- Proven ability to lead technical teams and drive delivery across complex stakeholder environments.
- Excellent written and verbal communication skills; ability to influence senior leaders with clear narratives and metrics.
- 3+ years marketing analytics experience
- Experience in financial services or other highly regulated environments with demonstrated control discipline.
- Familiarity with modern MLOps/LLMOps practices (model registry, feature stores, prompt/model evaluation, monitoring, lineage).
- Deep understanding of marketing measurement and experimentation (A/B testing, incrementality, causal inference).
- Experience integrating AI into marketing execution platforms and decisioning systems (e.g., audience selection, journey orchestration, outbound channels).
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- 5+ years of experience in data science, machine learning, or artificial intelligence, with a track record of building AI systems
- Hands-on expertise designing and deploying machine learning, generative AI, and agentic AI solutions
- Experience leading technical teams and driving delivery across complex stakeholder environments
- Excellent written and verbal communication skills, including the ability to influence senior leaders with clear narratives and metrics
- 3+ years of marketing analytics experience
- Experience in financial services or other highly regulated environments with demonstrated control discipline
- Familiarity with modern MLOps and LLMOps practices, including model registries, feature stores, evaluation, monitoring, and lineage
- Deep understanding of marketing measurement and experimentation, including A/B testing, incrementality, and causal inference
- Experience integrating AI into marketing execution platforms and decisioning systems
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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