Your opportunity to make a real impact and shape the future of financial services is waiting for you. Let’s push the boundaries of what's possible together
As a Applied AI ML Director at JPMorgan Chase within the Trust Estate Technology Team under Asset & Wealth Management line of business, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.
Job Responsibilities:
- Defines and owns reference architectures for agentic AI, including LLM orchestration, tool use, retrieval, guardrails, evaluation harnesses, and observability. Lead hands-on build in Python with PyTorch or TensorFlow where needed.
- Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
- Establish and promote a library of reusable GenAI/ML engineering assets, including reference implementations, standardized templates/SDKs, shared RAG components (ingestion, chunking, embedding, indexing, retrieval), and deployment patterns.
- Establishes reusable components (prompt management, evaluators, safety filters, memory stores, connectors, RAG pipelines) to accelerate delivery across AWM and partner lines of business.
- Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
- Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture
- Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies
- Build and operationalize agentic GenAI workflows (planning/execution patterns, tool calling, state management, retries) with appropriate guardrails, permissions, and observability.
- Liaise with firmwide AI/ML stakeholders to drive standards, interoperability, adoption, and reuse of shared frameworks.
Required qualifications, capabilities, and skills:
- Formal training or certification in Artificial Intelligence & Machine Learning concepts and 10+ years applied experience.
- Practical experience delivering system design, application development, testing, and operational stability
- Hands-on experience building agentic AI solutions and LLM orchestration (prompt engineering, tool use, retrieval, evaluators, guardrails).
- Strong Python engineering skills; experience with PyTorch or TensorFlow.
- Demonstrated experience designing and leading adoption of agentic AI-enabled development practices (using enterprise-authorized tools within the work environment) across teams, including setting standards for human-in-the-loop validation, auditability/traceability of changes, and secure handling of sensitive data
- Demonstrated expertise in Artificial Intelligence and Machine Learning technologies, including proficiency with frameworks such as Langchain, LangGraph, Hugging Face and RAG
- Ability to advise cross-functional teams on technological matters within the domain of Agentic AI Platforms and building agentic customer experiences
- Contributes to the development of technical methods in Agentic Customer Experiences in line with the latest product development methodologies
- Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
- Demonstrated experience in system design, including architecting scalable and reliable solutions, selecting appropriate technologies, defining system components and their interactions, and ensuring alignment with business requirements and performance goals through detailed documentation and collaborative design reviews.
- Cloud deployment experience (AWS or Azure) for AI/ML workloads; reliability, scalability, and cost optimization.
- Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
Preferred Qualifications, Capabilities, and Skills:
- Hands-on practical experience in building agentic AI platforms for building AI-driven customer experiences
- Advanced knowledge of software application development and technical processes with considerable in-depth knowledge in one or more technical disciplines -- cloud, artificial intelligence, machine learning, AI agents
- Experience applying expertise and new methods to determine solutions for complex technology problems in one or more technical disciplines
- Ability to present and effectively communicate with Senior Leaders and Executives
- Practical cloud native experience
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- Formal training or certification in AI & ML concepts and 10+ years applied experience
- Practical experience delivering system design, application development, testing, and operational stability
- Hands-on experience building agentic AI solutions and LLM orchestration (prompt engineering, tool use, retrieval, evaluators, guardrails)
- Strong Python engineering skills; experience with PyTorch or TensorFlow
- Designing and leading adoption of agentic AI development practices including human-in-the-loop validation, auditability, and secure data handling
- Expertise with frameworks such as LangChain, LangGraph, Hugging Face and RAG
- Ability to advise cross-functional teams on Agentic AI Platforms and customer experiences
- Advanced understanding of agile methodologies such as CI/CD, application resiliency, and security
- Demonstrated experience in system design for scalable, reliable solutions with documentation and design reviews
- Cloud deployment experience (AWS or Azure) for AI/ML workloads with focus on reliability, scalability, and cost optimization
- Demonstrated proficiency in software applications and technical processes within a technical discipline (cloud, AI, ML, etc.)
- Hands-on practical experience in building agentic AI platforms for AI-driven customer experiences
- Advanced knowledge of software application development and in-depth knowledge in cloud, AI, or ML disciplines
- Experience applying new methods to solve complex technology problems
- Ability to present and effectively communicate with Senior Leaders and Executives
- Practical cloud native experience
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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