Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members’ drive and optimism. Together we can make a difference in the financial future of our communities.
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GENERAL SUMMARY
The Applications Support Analyst position is charged with responding, resolving, and fulfilling internal Bank system support issues and requests. This position is charged with administering banking application systems and requires prior experience in application and server administration, knowledge in system interdependencies, and understanding of data sets.
ESSENTIAL FUNCTIONS
- Independently analyze, troubleshoot, and document user support tickets related to banking applications systems. Ensure that support tickets are managed towards timely resolution and closure.
- Collaborate with other areas within the IT department to fulfill business requests.
- Perform application system maintenance such as installations, upgrades, and patching.
- Resolve and fulfill requests compliant to established Service Level Agreements.
- Regularly review system bulletins to ensure issues are identified, addressed, and communicated to appropriate parties timely.
- Build strong client service relationships across various levels of the organization.
- Ensure systems are secure through implementation of best practices and procedures, in accordance with FFIEC guidelines.
- Integrate software and computer systems by analyzing and developing specifications that address business functions and workflow.
- Maintain application system supports documentation on a regular basis.
- Participate and contribute to scheduled Disaster Recovery exercises.
- Take ownership of maintaining recurring System State updates; ensure that documentation kept are accurate and concise.
QUALIFICATIONS
- Education: BS Computer Science/Engineering or equivalent work experience required.
- Experience:
- Minimum three years of experience in an applications support position.
- Experience and knowledge of the financial/banking industry and regulatory requirements (FFIEC) preferred.
- Experience with PC, Microsoft office suite, business applications, vendor applications, and vendor management preferred.
- Experience in disaster recovery/application backup concepts and methods preferred.
- Skills/Ability:
- Ability to respond and reprioritize quickly to unexpected situations and initiate corrective action quickly.
- Must be detail oriented and possess strong written and verbal communication skills.
- Proven capability to effectively interface with dynamic development teams.
- Strong ability to multitask and be proactive.
- Ability to work independently with minimal instructions.
- Customer-centric mindset.
OTHER DETAILS
$36.05 – $43.27 / hour
Pay determined based on job-related knowledge, skills, experience, and location.
This position may be eligible for a discretionary bonus.
Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).
Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our California Job Applicant Privacy Policy.
Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.
Click here to view the “Know Your Rights: Workplace Discrimination is Illegal” Poster:
Poster- English
Poster- Spanish
Poster- Chinese Traditional
Poster- Chinese Simplified
Cathay Bank endeavors to make www.CathayBank.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at (626) 582-7370 or [email protected]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Skills Required
- Bachelor’s degree in Computer Science or Engineering, or equivalent work experience
- At least three years of experience in an applications support position
- Knowledge of financial or banking industry practices and FFIEC regulatory requirements
- Experience with PCs, Microsoft Office Suite, business applications, vendor applications, and vendor management
- Experience with disaster recovery and application backup concepts and methods
- Strong written and verbal communication skills
- Ability to troubleshoot, reprioritize quickly, and initiate corrective action
- Ability to interface effectively with development teams
- Ability to multitask, work proactively, and work independently with minimal instruction
- Customer-centric mindset
Cathay Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cathay Bank and has not been reviewed or approved by Cathay Bank.
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Healthcare Strength — Health coverage includes medical, dental, and vision with the employer covering a majority of premiums. Basic life and disability insurance are also provided.
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Retirement Support — A 401(k) with company match is available, with the match described as in line with many peer banks. Retirement planning support is also highlighted.
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Wellbeing & Lifestyle Benefits — An Employee Assistance Program and a structured wellness program with incentives are offered, alongside entertainment and bank‑fee discounts. External recognition highlights ongoing investment in well‑being and total rewards.
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What We Do
About us More than 60 years ago, we opened our doors at Cathay Bank to serve the growing Chinese American community in Los Angeles. We helped our clients put down new roots with cars and homes. We supported their businesses, which continue to sustain generations. We worked with them to cultivate communities united by a shared drive to create and build lives in Southern California. Over time, we’ve expanded along with our clients. Today, we’re a subsidiary of Cathay General Bancorp (NASDAQ: CATY), a publicly traded bank holding company that has grown to $20.9 billion in assets as of December 31, 2021. We operate in nine states across the United States, in California, New York, Washington, Illinois, Texas, Maryland, Massachusetts, Nevada, and New Jersey, and have outposts in Hong Kong, Beijing, Shanghai and Taipei. While the people we serve have evolved and changed, the spirit of what makes up our clients remain the same. Everyone believes in the power of initiative and perseverance. Each aims to achieve what’s possible. All strive to live their best lives. And we’re happy to work alongside them – providing the tools and services to get them where they want to go. Member FDIC Equal Housing Lender
